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User review of Lightspeed Retail

Solved our inventory nightmare

- by Edwin Wai

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

inventory management, analytics are very useful. I use lightspeed to run my warehouse and 2 retail locations. The training was great for my staff as they are able to figure out rather complex process without knowing anything technical. We don't have to guess about inventory anymore with analytics as well. Highly recommended.

What aspects are problematic or could work better?

Pricing wise is quite high. Also need more customization options.

What features/services would you like to see in future versions of this product?

Split commissions on a per item / per order basis. Better integration with email program like mailchimp.

customer royalty program needs better integration with lightspeed as i could not port all customers into the royalty program automatically.

What specific problems in your company were solved by this product?

Inventory control in multiple locations.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Quickbooks POS

Why did you decide to change it?

lack advanced features like analytics, royalty program, cloud base, etc...

Are you satisfied with the change?

Absolutely

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

6000, mostly labor hours to learn

What is your total annual cost for using this product?

5000

Did you get any discount for this product? How much?

Yes, about 25%

FEATURE DETAILS

POS

Sales Reporting and Analytics
5
amazing
Customer Management
5
amazing
Employee Management
5
amazing
Inventory Management
5
amazing
Point of Sale
5
amazing