User review
of Lightspeed Retail
Very Happy with Lightspeed
-
by Gwen Isbell
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Very user friendly and the "help" that comes with it is amazing! They are easy to reach and always very prompt with their attention to our problems.
What aspects are problematic or could work better?
Reports could be a little broader. It would be nice to be able to customize a bit more of how things transfer to our accounting software.
What features/services would you like to see in future versions of this product?
Not really sure at this point - it works well for everything we use it for.
What specific problems in your company were solved by this product?
We were able to have our Brick & Mortar shop in sync with on-line; we don't have to keep inventory updated between the two.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Quickbooks POS, and then Revel
Why did you decide to change it?
Quickbooks was getting out of date and at the time didn't have a POS system - they were directing people mostly to Revel. We then went to Revel which appeared to be aimed mostly at Restaurants, it did not work well for us and the customer service was a nightmare
Are you satisfied with the change?
Very much so!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
unsure at this point, we've been with them for several years
What is your total annual cost for using this product?
Unsure - we purchased several years at one time so I am unsure at this time what our annual cost is.
Did you get any discount for this product? How much?
I do not remember
FEATURE DETAILS
POS
Sales Reporting and Analytics very good
4
Customer Management amazing
5
Employee Management amazing
5
Inventory Management amazing
5
Point of Sale amazing
5
