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User review
of LionDesk
Great feature set and integration if you can get it set up.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Video texting, ability to interface with Ylopo, and a di aler bult in (extra cost)
What aspects are problematic or could work better?
It is a complex program that could work very well if you have a high degree of patience and technical knowledge. Customer support is almost nonexistent. A simple question can take several hours to get response from a chat window and talking to some one is out of the question without an appointment days in advance. I you are the type of person who can watch hours of video to answer basic questions or can afford to hire someone to do it for you getting this program completely setup and functioning won't happen.
What features/services would you like to see in future versions of this product?
Customer support. An assigned person that can see you thorough the setup of this powerful program.
What specific problems in your company were solved by this product?
Sending out automated video introductions and campaigns. Active alerts that notify s of prospects that are ready to talk.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Kunversion+
Why did you decide to change it?
Promise of better customer service, Integration with Ylopo, Video Texting
Are you satisfied with the change?
No. After months it is still not running right. To make that happen I would need to abrogate my other responsibilities to my paying customers.
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to synchronize customer data between departments and teams
PRICING & COSTS
What was the cost of implementing this product?
20,000
What is your total annual cost for using this product?
19,200 Annually
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
None
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management mediocre
2
Customer Management very good
4
Task Management very good
4
Contract Management mediocre
2
Pricing Management ok
3
Email Marketing ok
3
Order Management ok
3
Campaign Management ok
3
Analytics
Reports mediocre
2
ROI Analytics very poor
1
Integrations
API ok
3
Calendar & Contacts Sync mediocre
2
Export & Import of Data ok
3
Available Integrations very good
4
Social Network Integration very good
4
Customer Service
Call Center Tools very poor
1
Issue Tracking ok
3
Support Portal very poor
1
Knowledge Base Management mediocre
2
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance ok
3
Access & Role Management ok
3
Mobile Support mediocre
2
Customization ok
3
File Management mediocre
2
Language Support ok
3
Security ok
3
