What are the best aspects of this product?
Live2support is one of the best live chat services. This service has greatly boosted the levels of sales as around 50 instant conversations take place via chat, on average. For a company like ours, which is entirely consumer oriented, this service gives a great opportunity to turn the browsers into buyers while simultaneously allowing a good durable relationship with the client that has a personal touch, too. We are able to manage more conversations with the help of the Canned Responses. The inbuilt analytical feature helps in making to-the-point communication and the chats are greatly influenced by a personal touch which has led to an increase in revenue.
What aspects are problematic or could work better?
The functions are greatly widespread and a lot of time is needed to go through them.
What specific problems in your company were solved by this product?
We have been using this service for the customer support system, for bringing traffic to the website and for the conversion of sales.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year