Live2Support REVIEW

Help Desk Software

2 user reviews
USER SATISFACTION 100%
OUR SCORE 8.1

What is Live2Support?

Live2Support is a basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites. With Live2Support, users can enjoy a very effective platform that lets them engage and connect with their customers and gain a real-time picture of their website traffic as well.

With more than 12 years of track record, Live2Support offers an excellent system that helps businesses establish productive and long-lasting relationship with their customers, explore and tap new markets, and generate more sales.

Overview of Live2Support Benefits

Parading a robust feature set that enhances and strengthens customer communications and relations, Live2Support provides users with an enterprise-level strategic communication solution that comes with a throng of advantages.

  • You can gain a wealth of highly valuable customer/visitor-related information via the system’s real-time monitoring.
  • Affordable chat solution lets users initiate and engage customers and potential clients in a proactive conversation that can lead to sales, return of business, and dissemination of promotional information as well as providing immediate support for queries and customer issues.
  • Customizable features gives users the freedom and range to inject their preferences, logos, graphics, and windows to add more oomph to the aesthetics as well as give the chat interface a crisp, business look.
  • The system can be configured to set controls and preferences from the administrative down to the user level.
  • Efficient supervising and reporting structure leads to flawless and effective delivery of service.
  • Seamless integrations makes Live2Support a very versatile and flexible chat solution.

Visitor monitoring: The Visitor Information System (VIS) built into Live2Support is your window into the world of customer behavior. It provides highly accurate and reliable real-time data on your site visitors including source of visitors, current visitors on your website, current page they are on, time spent by them, and other geo-specific information.

Chatting: Live2Support offers multiple interfaces to monitor and chat with your website visitors which include web-based interface, standalone desktop applications for Windows and Mac operating systems, and native applications for handheld devices like iPhone/iPad and Android devices.

Visitor chat window: Live2Support is one among very few which allows you to determine what kind of chat window and where the chat window should appear on the customer’s monitor before your site visitors invoke live chat on your website. There are options available for embedded chat window which opens and remains in the webpage they are opened upon and there are options to place separate chat window which open in a separate browser tab. You also have the ability of disabling or enabling the objects on your chat window for ease and convenience of your users. There is also available a large number of chat window templates which you can easily customize based on your preferences. These are dynamic chat window features which work even when the page is refreshed or is redirected to another page within your website.

Overview of Live2Support Features

Realtime Visitor Monitoring
  • Monitor Website Traffic in Real-time
  • Fast and Easy Navigation
  • Block IP Address
  • Chat invitation
  • Extensive Visitor Information System.
  • Chat History of every visitor comes to your website
  • Web Base Interface for monitoring and chatting
  • Stand Alone Application for monitoring and chatting
  • Foot Prints
  • Call Back & Call Back History
Chatting with your visitors
  • One to One Text Chat with WebSite Visitors
  • One Support Operator can Accept Multiple Chat Request
  • No Visitor Log-in or Sign-up Required
  • Chat History Pop-up on Initiating Chat
  • Serving Web Pages to Online Customers
  • Pre-written or Standardized Responses
  • Smilies (Emoticons) during chat
  • File Transfer during chat
  • Co-Browsing during chat session
  • Customize Pre & Post Chat form
  • Leave Message form (if support operators offline)
  • Multiple Support Operators Sharing Chat Session
  • Typing Status Alerts
Look & Feel Customization
  • Fully Customizable Visitor Chat Windows
  • Ready Made Chat Windows Templates
  • Customizable Offline Message Form
  • Show visitor position in Chat Queue
  • Customizable Online and Offline Graphics
  • Graphics Customization at the Departmental and Page Level
  • Visitor Window Language Customization.
  • Language Support in Email Messaging
Preferences & Setting Control
  • Fast and Easy Integration
  • Live Support Through more than One Department
  • Department Based Chat Session
  • Show visitor Queue Number in chat waiting status
  • Maximum waiting time by visitor in queue
  • Language Customization
  • Enable time base chat session
  • Operators auto logout from application
  • Auto Greeting Message on chat pick for every operator
Supervising & Reporting
  • Administrative and Moderator Privileges
  • Administrator Chat Monitoring and Live Support
  • PPC Tracking
  • Chat Transcripts of All Chat Sessions, search, email etc.
  • Chat Sharing, Chat Transfer and Messaging to another Support Operator
  • Administrator/Supervisor Monitoring of Running Chat Session and Participation
  • Operator Assessment/ Performance Reports and Time Logs of Live Support Service
  • Google Analytics Integration
Value Added Features
  • Local Time Integration
  • Pass Custom Variables form Your Web Pages
  • Post Chat Survey
  • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  • Pro-Popup or Change Visitor Page without chat
  • Third Party Integration
  • Chat Routing
  • Gtalk integration for smart support
  • CRM integration (Salesforce and Sugar CRM)
  • Plug-ins for CMS, E-commerce and Blogging Platforms
  • Sticky Notes, To-do List, Calender
  • Spell Checker (8 Languages)

What Problems Will Live2Support Solve?

An eCommerce website with hundreds of visitors every day. The owner doesn’t want all of them to chat with their support team as it can affect efficiency and their genuine existing customers can be missed out.

Live2Support can now be configured and customized to display specific information about your customers in addition to the existing information fields. Once you have defined this information through tracking codes, it is passed on internally. It will also be embedded in the chat transcript. This information is not user-generated. It is passed along internally and is generated by the website owner through the applications that are functional on the website. Customizable information could include the customer account number, order number from the shopping cart, reference number, etc. What is the benefit? Armed with this additional data, your support team can identify the customers and track customer behavior and buying patterns more accurately for paramount customer support.

Feature: Pass Custom variable information

A global company with customer base all across the globe. It has linguistically diversified clientele contacting them in different languages from different language versions of their website.

Live2Support offers multilingual chat functionality enabling your site visitors to communicate with your support operators in the language of their choice using a predefined language interface. You can now customize your visitor chat windows in any number of languages and code them to open simultaneously on pre-specified web pages. Different language chat windows can be placed on different language pages on your website to cater to this linguistically diversified clientele.

Feature: Visitor Window Language Customization

An online marketplace selling diversified products. They want customers looking for electronics goods directed and catered by electronic bay only on their marketplace and customers looking for kitchen appliances by that relevant bay.

You can define departments and assign support operators to them allowing the customers to decide which department they want to go (i.e. electronic bay or kitchen appliances bay etc.). You have two types of options on your website page related to a particular department. There you can place department specific codes. When customers click on live support then chat request will be sent directly to that department, and from other web pages of your website if a customer clicks for live support then he or she will see a list of departments to select from.

Feature: Department Based Chat Session

Awards & Quality Certificates

Live2Support Position In Our Categories

Position of Live2Support in our main categories:

50

Live2Support is one of the top 50 Customer Support Software products

50

Live2Support is one of the top 50 Help Desk Software products

50

Live2Support is one of the top 50
Customer Support Software products

50

Live2Support is one of the top 50
Help Desk Software products


Live2Support is also listed in the following subcategories:

Category:Position:
Live Chat Software#22

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How Much Does Live2Support Cost?

Live2Support Pricing Plans For Enterpises & Small Business:

Live2Support offers three product plans and three payment schedules for each package.

Bronze Package

  • Monthly: $9.99 per month
  • Quarterly: $25 per quarter
  • Yearly: $95 per year

Includes:

  • 1 Operator
  • Unlimited Chats
  • Dual Interface (Web Based & Desktop)
  • Multiple Website Monitoring
  • Extensive Visitor Information
  • Basic Reporting

Silver Package

  • Monthly: $19.95 per month
  • Quarterly: $55 per quarter
  • Yearly: $179 per year

Includes:

  • 1 + 1(Free) Operator (2 Operators)
  • Unlimited Proactive Chats
  • Multiple Location Chat Icon
  • File Transfer During Chat
  • IP Blocking
  • Advanced Reporting

Gold Package

  • Monthly: $39.95 per month
  • Quarterly: $110 per quarter
  • Yearly: $380 per year

Includes:

  • 2 + 1(Free) Operators (3 Operators)
  • $13 /Mo Per Additional Operator
  • Integration with All Popular CRMs
  • Department based Chat Session
  • Chat Transfer Between Support Operators
  • Enterprise Reporting

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Live2Support across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Live2Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

14

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Ireland
  • Canada
  • South Africa
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are Live2Support pricing details?

Live2Support Pricing Plans:

Live2Support offers three product plans and three payment schedules for each package.

Bronze Package

  • Monthly: $9.99 per month
  • Quarterly: $25 per quarter
  • Yearly: $95 per year

Includes:

  • 1 Operator
  • Unlimited Chats
  • Dual Interface (Web Based & Desktop)
  • Multiple Website Monitoring
  • Extensive Visitor Information
  • Basic Reporting

Silver Package

  • Monthly: $19.95 per month
  • Quarterly: $55 per quarter
  • Yearly: $179 per year

Includes:

  • 1 + 1(Free) Operator (2 Operators)
  • Unlimited Proactive Chats
  • Multiple Location Chat Icon
  • File Transfer During Chat
  • IP Blocking
  • Advanced Reporting

Gold Package

  • Monthly: $39.95 per month
  • Quarterly: $110 per quarter
  • Yearly: $380 per year

Includes:

  • 2 + 1(Free) Operators (3 Operators)
  • $13 /Mo Per Additional Operator
  • Integration with All Popular CRMs
  • Department based Chat Session
  • Chat Transfer Between Support Operators
  • Enterprise Reporting

What integrations are available for Live2Support?

Live2Support supports integrations with the following business systems and applications:

  • Google Analytics
  • Salesforce
  • SugarCRM
  • GTalk
  • Joomla
  • Drupal
  • WordPress
  • Zen Cart

CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.

CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.

User reviews


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The most favorable review

Brent

3 weeks ago


Pros:
Live2support is one of the best live chat services. This service has greatly boosted the levels of sales as around 50 instant conversations take place via chat, on average. For a company like ours, which is entirely consumer oriented, this service gives a great opportunity to turn the browsers into buyers while simultaneously allowing a good durable relationship with the client that has a personal touch, too. We are able to manage more conversations with the help of the Canned Responses. The inbuilt analytical feature helps in making to-the-point communication and the chats are greatly influenced by a personal touch which has led to an increase in revenue.

Cons:
The functions are greatly widespread and a lot of time is needed to go through them.

The least favorable review

Brent

3 weeks ago


Pros:
Live2support is one of the best live chat services. This service has greatly boosted the levels of sales as around 50 instant conversations take place via chat, on average. For a company like ours, which is entirely consumer oriented, this service gives a great opportunity to turn the browsers into buyers while simultaneously allowing a good durable relationship with the client that has a personal touch, too. We are able to manage more conversations with the help of the Canned Responses. The inbuilt analytical feature helps in making to-the-point communication and the chats are greatly influenced by a personal touch which has led to an increase in revenue.

Cons:
The functions are greatly widespread and a lot of time is needed to go through them.


Brent - 3 weeks ago

Verified
user
Live2support is one of the best live chat services. This service has greatly boosted the levels of sales as around 50 instant conversations take place via chat, on...

Veronica - 3 weeks ago

Verified
user
The user interface is quite easy and simple to use. We can simply use the interface without depending on the browsers. It automatically coordinates with the sales force...

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