Proved out to be a surprise for the customer support of my website!

What are the best aspects of this product?

The user interface is quite easy and simple to use. We can simply use the interface without depending on the browsers. It automatically coordinates with the sales force CRM of our business and helps in maintaining the logs of all the communication and cases. While we’re moving, we can still keep a track of the website visitors with the help of the application for mobile devices.

What aspects are problematic or could work better?

Till now, I haven’t found anything that I don’t like.

What specific problems in your company were solved by this product?

Earlier, our clients usually had grudges and the dependence on the emails was very annoying while there were projects under progress for the clients. Also, there was no provision to record the telephonic conversations in our CRM to save them for future reference. But both these problems have been solved by Live2Support. Our clients can easily contact one or the other person from the team as they’re available online throughout the day. The project manager, who is handling the clients, always stays synchronized with the chats and conversations as there is a feature to get them recorded in our CRM automatically. Thus, this is the simplest way for our managers to keep the tracks of the communication related to the projects.

Are you a current user of this product?

Yes