A simple gateway for communication.

What are the best aspects of this product?

LiveChat is such an integral part of our communication strategy. It connects us with our clients so we can respond to their queries on-the-fly. Of course, it also offers tools that boost our productivity within our team. Some features that support this include report generation and tasking out tickets. I can easily offer support to our agents too. Whenever they get an especially difficult question, I can easily help them figure out how to best approach the situation. To top it all off, the layout⁠—in virtually all devices⁠— is simple and easy to navigate.

What aspects are problematic or could work better?

I like the desktop version of this tool better. It would be more convenient to access LiveChat on mobile, however, the app still needs a lot of work. For one, the dashboard isn't as complete on mobile as it is on my PC and some admin tools are not available. There's the issue of dashboard personalization too. It would be nice to have more control over the aesthetic layout.

What specific problems in your company were solved by this product?

Communication and accessibility are two important things when it comes to good customer support⁠—and LiveChat helps us address these two things. We can easily connect with our customers and be in instant dialogue with them.

Are you a current user of this product?

Yes