Price

$16

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LiveChat REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 96%
OUR SCORE 8.1

What is LiveChat?

LiveChat is a sleekly designed system that keeps things very simple and easy to use for your online marketing, web analytics, and live support requirements. The platform enables businesses to talk with clients and potential customers directly on their websites and in real time.

It has main three elements: web-based chat window, web-based control panel, and operator application. The operator application is actually cross-platform and users can log in and chat with a visitor using desktop and mobile clients.

Additionally, LiveChat offers monitoring real-time website traffic and efficiency reports.

Aside from English, it is also available in many languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.

For more than a decade now, it is one of the most outstanding enterprise chat solutions. It works and integrates with other applications and platforms, including Facebook.

LiveChat’s reporting, interface, and chat window can be customized.

Overview of LiveChat Benefits

Read on to learn about the numerous LiveChat benefits:

LiveChat turns your helpdesk team into customer service rockstars. Fast and intuitive, this live chat software will win the hearts of your customers and gain a substantial advantage over competitors. Most cases can be resolved quickly using LiveChat. It does the heavy lifting, which email and phone cannot handle. You can get rid of super long queues and amaze customers by your quick answers.

With LiveChat, you can also easily track the visitors coming in in real time. You can check whether they are using shopping cart, or abandoning an order—and invite them to chat in case they do. One helpdesk team agent can talk 10 times more people compared with a phone agent.

LiveChat can quickly generate reports for each of your helpdesk team agent, analyzing his or her number of chats, time spent with a customer, or chat invitations. You can measure the speed of your team’s responses and evaluate how to improve the service.

Available in over 30 languages, LiveChat is compatible with all browsers whether coming from a desktop or mobile device.

LiveChat allows you to increase your successful transactions and average order value, but at the same time offers a secure and very reliable channel for communication.

Here are a few more Livechat benefits:

LiveChat is an online chat software tool for e-commerce sales and support. Its main purpose is to enable communication with customers, but it can be also used for real-time visitor monitoring. LiveChat also offers customer service support 24/7.

Chat Tools

LiveChat offers a wide range of features to help your customer service agents manage chats quickly.

  • Agents are able to see what visitors are typing before they send it. It allows them to start formulating replies faster or insert pre-made messages.
  • Agents can use chat transfers to hand over their chats to other agents
  • Chat surveys is a helpful tool that allows to learn more about people who visit a site. That information can be used to offer more personalized and precise service.
  • LiveChat gives an ability to supervise chats so it is easy to train new team members and check how they are performing.
  • Agents are able to see useful information about visitors and their activities on a site. They can also manually invite prospective customers to chat.
  • Tickets in LiveChat help to stay in touch with your customers and allow to close cases that can’t be handled via chat.

Team Management

  • LiveChat offers a wide range of chat and ticket reports that can be used to spot areas which can be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can help to adjust the number of agents to cover all chats.
  • Customers can also see the number of chats, achieved goals, and customer satisfaction levels.

Overview of LiveChat Features

Agent application
  • Supervise chats
  • Request and manage a customer’s desktop using Remote Desktop functionality
  • Proactively engage your customers to chat
  • Whisper to other helpdesk team agents and help with sales process
  • Browse chat history with a particular customer
  • Transfer customers to another agent
  • Organize conferences and invite available agents to chat
  • Get notifications about chats and conferences
  • See customers’ details, including page and geolocalization
  • Talk with unlimited customers in real time at the same time
  • Enable customers queue and begin chats with specific clients
  • Spell check in real-time using suggestions and custom dictionaries support
Customer web application
  • Chat with your desktop browser or even a mobile device
  • Know when a team agent replies
  • Get a callback from an agent
  • Print the web chat log
  • Send the web chat log to e-mail address
  • Save the web chat log to local drive
  • Assess a team agent’s service and fill the Post-chat Survey
  • Be notified when an agent replies
Website monitoring
  • Monitor visitors in real-time
  • See visitors’ status:
  • Analyze referrers: web pages where your customers came from
  • Monitor keywords visitors entered in the search engines
  • Monitor users’ visit history
  • Check customer’s browser, language, among others
  • Check notifications about new visitors
  • Install monitoring code
Customization
  • Choose from the Chat Window templates
  • Brand chat window with company logo
  • Access to custom color themes generator
  • Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
  • Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
  • Share common Canned Responses, URL Addresses and Aliases
  • Integrate the LiveChat software with your existing CRM system
Statistics & Analytics
  • Pre-Chat and Post-Chat Surveys
  • Agents’ availability
  • Average Talk Time, Invites and Chats Traffic Density
  • Average Speed of Answer, Average Queue Waiting time
  • Google Analytics integration

What Problems Will LiveChat Solve?

Online communication

Jane wants to purchase new shoes but she would like to know what is shop’s return policy. She wants an answer to her question as soon as possible but she doesn’t like making calls. Luckily, she can start a chat with a live chat agent.

Jane types in her question unaware that Dave can already see what she is writing. As her question is quite a common one, Dave enters a previously saved message, so he doesn’t need to write it over.

Jane sends her message and within a second she gets a link to the return policy and a full explanation of steps she should take. She finishes the chat and rates it as good.

Features: live chat, message sneak-peek, canned responses, agent rating

Customer engagement

Thanks to LiveChat software, customer service agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase.

John leaves a positive feedback about company’s customer service.

Features: visitors tracking, post-chat survey, personal greetings

Chatting with several people

Dave chats with Samantha and Kevin when he gets a chat from Jane. He sees in the history that she was asking for a return policy. As he expects – she wants to return her shoes. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat as “return”.

Features: chat history, transfer, tags

LiveChat Position In Our Categories

Position of LiveChat in our main categories:

100

LiveChat is one of the top 100 Customer Support Software products

100

LiveChat is one of the top 100
Customer Support Software products


LiveChat is also listed in the following subcategories:

Category:Position:
Live Chat Software#25

Companies have unqiue wants and requirements and no software solution can be ideal in such a condition. It is useless to try to find a perfect out-of-the-box software system that fulfills all your business wants. The smart thing to do would be to modify the system for your unique wants, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your particular requirements. Do your groundwork, check out each short-listed application in detail, read a few LiveChat reviews, speak to the vendor for explanations, and finally settle for the product that offers what you require.

How Much Does LiveChat Cost?

LiveChat Pricing Plans For Enterprises & Small Business:

LiveChat offers five pricing models:

Starter: $16 per seat/month billed annually (or $19 billed monthly)

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Regular: $30 per seat/month billed annually (or $36 billed monthly)

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Team: $33 per seat/month billed annually (or $39 billed monthly)

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Enterprise: $50 per seat/month billed annually (or $59 billed monthly)

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

Enterprise Plus: $149 per seat/month billed only annually

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveChat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

238

NEGATIVE SOCIAL MENTIONS

9

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are LiveChat pricing details?

LiveChat Pricing Plans:

LiveChat offers five pricing models:

Starter: $16 per seat/month billed annually (or $19 billed monthly)

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Regular: $30 per seat/month billed annually (or $36 billed monthly)

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting

Team: $33 per seat/month billed annually (or $39 billed monthly)

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support

Enterprise: $50 per seat/month billed annually (or $59 billed monthly)

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler

Enterprise Plus: $149 per seat/month billed only annually

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training

What integrations are available for LiveChat?

It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.

Some of the integrations supported by LiveChat are listed below:

  • 1&1
  • 3dcart
  • ActiveCampaign
  • AmeriCommerce
  • AmoCRM
  • Bigcommerce
  • Campaign Monitor
  • CoreCommerce
  • SalesForce Desk
  • Dropbox
  • Drupal
  • Ekmpowershop.com
  • Facebook
  • Firefly
  • FreshBooks
  • FullContact
  • GetResponse
  • Google Adwords
  • Google Analytics
  • Google Tag Manager
  • HelpIQ
  • Highrise
  • iContact
  • Join.me
  • Joomla!
  • LogMeIn Rescue
  • Magento
  • MailChimp
  • OmniStar
  • PrestaShop
  • Salesforce
  • Segment.io
  • Shopify
  • SugarCRM
  • Talkdesk
  • TeamViewer
  • Volusion
  • WHMCS
  • WordPress
  • X-Cart
  • Zen Cart
  • Zendesk
  • Zapier

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