It’s always good to provide a live chat option to clients…

What are the best aspects of this product?

I love how all of the tools that I need for communication are all within reach. I find the dashboard intuitive and easy to navigate, and particularly handy during live chats with our customers. Of course, time-pressure comes with the territory of my job description, but LiveChat facilitates easy navigation of its dashboard to help us deliver better support.

What aspects are problematic or could work better?

This issue has more to do with the nature of my job rather than LiveChat itself. I worry that chat support, in general, would soon become obsolete because of the plethora of information that is readily available online.

What specific problems in your company were solved by this product?

LiveChat has allowed us to be more accessible to our clients. As ironic as it sounds, this helps us connect to our clients more personally. This is because we like to make a conversation with our clients, rather than robotically respond to their questions with canned answers. Through this, we can establish a better rapport with our clients, plus have a blow-by-blow record of our conversation for reporting and lead-gen purposes.

Are you a current user of this product?

No