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User review of LiveChat

LIveChat is great tool for staying in touch with our clients

- by James

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

With LiveChat we are able to provide instant response to our client’s needs, issue or question. As soon as they click on the chat window our team is ready to assist them. In addition, its integrations help us to improve our workflow and progress so we can receive positive feedback from our customers.

What aspects are problematic or could work better?

We have some difficulties with the new look, they could make us choose between the old and new style.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.