User review
of LiveChat
LiveChat makes your customers priority
-
by Not
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
LiveChat helps us to improve our workflow and to respond to our customers in a timely manner. We are able to respond to their requirements and answer their questions. This tool provides rating and this means that we can keep track of the numbers of chats, peak times, quality, customer’ satisfaction adn length of chats.
What aspects are problematic or could work better?
LiveChat interface could be updated, I really don’t like it.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
