We are always close even if you are far away

What are the best aspects of this product?

We use LiveChat to quickly and efficiently manage complaints, queries, reviews and expectations of our clients. With LiveChat, we can easily monitor the needs and interests of our customers. It has also been useful in terms of analyzing the effect of our marketing campaigns. Providing answers in real time in the place where customers sent emails or questions or comments on social networks has almost become an obligation.

What aspects are problematic or could work better?

The risks of live chat are clearly of trust among those who participate in it. that is, there is a risk of identity theft, there may be a filtering of information if not clear policies regarding the client.

What features/services would you like to see in future versions of this product?

I would like that the manufacturer could improve the risk of an external component actor who was a fraud or was passed by a true user.

What specific problems in your company were solved by this product?

Live chat allows customer service to be immediate for the member of your team, which not only increases customer confidence during the experience, but also helps improve conversation rates

Are you a current user of this product?

No