Helpful call center software

What are the best aspects of this product?

The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.

What aspects are problematic or could work better?

When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.

What specific problems in your company were solved by this product?

Liveops helps you to route phone calls based on skills, multiple queues and availability. Allows you to track hold times, average handle times, agent availability and even service level.

Are you a current user of this product?

Yes