MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

LiveOps Review

LiveOps
Our score: 7.1 User satisfaction: 99%

What is LiveOps?

Cloud-based customer support tool LiveOps is a flexible tool that brings to the table robust reporting, flexibility and interactive reporting capabilities across a wide array of channels that include social media and text messaging. interaction database that gives you an all-round view of the customer front and center. All this is offered with high cloud security standards. The versatile suite of LiveOps Applications has been developed to boost your contact center performance and customer experience.

Overview of LiveOps Benefits

LiveOps supports voice, chat, email, SMS, Twitter, and Facebook and also provides an integrated customer interaction database. You can deploy a true multi-tenant, highly secure, and quickly scalable contact center product using a pay-as-you-go model. You can easily design IVRs, customize reports, and add agents. The updates happen automatically without any downtime.

You can use LiveOps Applications and the LiveOps platform to accelerate the implementation of your cloud contact center and maximize business value.

LiveOps Professional Services

These dedicated resources will work with your team to provide results on budget and on time. LiveOps will fully train your team on the platform’s self-service tools to maximize your operational agility and minimize costs.

LiveOps Customer Support

LiveOps provides enterprise-class support, enabling you to handle customer tickets directly and get platform status data on demand.

LiveOps Talent: Agent Services

This is a complete contact center outsourcing product that lets you use the services of at-home agents through cloud technology – you can utilize the pay-per-use model and scale as needed.

Overview of LiveOps Features

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries

LiveOps Position In Our Categories

Because businesses have unique business-related demands, it is sensible that they abstain from adopting an all-encompassing, ”best” software system. However, it would be almost impossible to try to pinpoint such an app even among popular software products. The clever thing to undertake would be to take note of the several essential factors that require inspection such as important features, pricing, technical skill levels of staff members, business size, etc. Thereafter, you should double down on your research systematically. Read some of these LiveOps evaluations and scrutinize each of the software systems in your shortlist more closely. Such well-rounded research ensures you stay away from unfit software products and choose the system which provides all the function you require company requires.

Position of LiveOps in our main categories:

TOP 500

LiveOps is one of the top 500 Customer Support Software products

LiveOps is also listed in the following subcategories:

Each business has its own characteristics, and may call for a particular type of Customer Support Software solution that will be fit for their business size, type of clients and staff and even particular industry they support. It's not wise to count on locating a perfect software that is going to work for each company no matter what their background is. It may be a good idea to read a few LiveOps Customer Support Software reviews first and even then you should keep in mind what the software is supposed to do for your company and your staff. Do you require an easy and straightforward app with just basic functions? Will you actually use the advanced tools needed by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy solution that will fit your budget.

How Much Does LiveOps Cost?

LiveOps Pricing Plans:

Free Trial

LiveOps Voice

$95

LiveOps Chat

$40

LiveOps Email

$30

LiveOps SMS

$20

LiveOps Social – Facebook

$20

LiveOps Social – Twitter

$20

Multichannel Bundle

$190

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

User Satisfaction

Positive Social Media Mentions 143
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveOps reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveOps. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular LiveOps Alternatives

Top Competitors To LiveOps By Price

Trending Customer Support Software Reviews

Product name:
Score:
Satisfaction:
8.8
95%
8.0
N/A
7.2
100%

LiveOps Comparisons

LiveOps user reviews

Helpful call center software

Read full review >
Linda
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Internet

What are LiveOps pricing details?

LiveOps Pricing Plans:

Free Trial

LiveOps Voice

$95

LiveOps Chat

$40

LiveOps Email

$30

LiveOps SMS

$20

LiveOps Social – Facebook

$20

LiveOps Social – Twitter

$20

Multichannel Bundle

$190

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

What integrations are available for LiveOps?

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

LiveOps average rating:

Average score
3.5/5 (1 user reviews)
3/5

Overall impression

5/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Linda

PROS: The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.

CONS: When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.

Reviewed 1 year ago

Read full review >

The least favorable review

Linda

PROS: The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.

CONS: When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Helpful call center software

Read full review >
Linda
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Internet

PROS: The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.

CONS: When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.