LiveOps Review
What is LiveOps?
Cloud-based customer support tool LiveOps is a flexible tool that brings to the table robust reporting, flexibility and interactive reporting capabilities across a wide array of channels that include social media and text messaging. interaction database that gives you an all-round view of the customer front and center. All this is offered with high cloud security standards. The versatile suite of LiveOps Applications has been developed to boost your contact center performance and customer experience.
Show MoreOverview of LiveOps Benefits
LiveOps supports voice, chat, email, SMS, Twitter, and Facebook and also provides an integrated customer interaction database. You can deploy a true multi-tenant, highly secure, and quickly scalable contact center product using a pay-as-you-go model. You can easily design IVRs, customize reports, and add agents. The updates happen automatically without any downtime.
You can use LiveOps Applications and the LiveOps platform to accelerate the implementation of your cloud contact center and maximize business value.
LiveOps Professional Services
These dedicated resources will work with your team to provide results on budget and on time. LiveOps will fully train your team on the platform’s self-service tools to maximize your operational agility and minimize costs.
LiveOps Customer Support
LiveOps provides enterprise-class support, enabling you to handle customer tickets directly and get platform status data on demand.
LiveOps Talent: Agent Services
This is a complete contact center outsourcing product that lets you use the services of at-home agents through cloud technology – you can utilize the pay-per-use model and scale as needed.
Show MoreOverview of LiveOps Features
- Channel pivot
- Continuous innovation
- Customized contact center design
- Enterprise-class customer support
- Multichannel support
- Intelligent multichannel routing
- LiveOps Chat
- LiveOps Email
- LiveOps integrated agent desktop
- LiveOps Social
- LiveOps Talent Agent Services
- LiveOps Voice
- No scheduled downtime
- On-demand scalability
- Pay-per-use
- Powerful integration
- Security and reliability
- Simplicity and rapid deployment
- Solutions for all industries
LiveOps Position In Our Categories
Because businesses have specific business wants, it is only reasonable that they steer clear of picking a one-size-fits-all, “perfect” software product. Having said that, it is nearly futile to try to chance on such an app even among branded software solutions. The reasonable thing to do can be to set down the numerous significant aspects that need scrutiny including major features, plans, technical skill competence of staff, business size, etc. Then, you should double down on the product research comprehensively. Browse through some LiveOps analyses and look over each of the software solutions in your list in detail. Such all-encompassing product research ascertains you drop unsuitable software products and subscribe to the one which includes all the features your company requires for optimal results.
Position of LiveOps in our main categories:
TOP
500
LiveOps is one of the top 500 Customer Support Software products
It is essential to note that hardly any service in the Customer Support Software category is a perfect solution that can meet all the needs of all company types, sizes and industries. It may be a good idea to read a few LiveOps Customer Support Software reviews first as specific solutions can perform well just in a really small group of applications or be prepared with a really specific industry in mind. Others may function with an intention of being easy and intuitive and as a result lack advanced functionalities desired by more experienced users. You can also come across solutions that focus on a large group of customers and provide a complex feature set, but this usually comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you pick a software that has exactly the functionalities you search for.
How Much Does LiveOps Cost?
LiveOps Pricing Plans:
Free Trial
LiveOps Voice
$95
LiveOps Chat
$40
LiveOps Email
$30
LiveOps SMS
$20
LiveOps Social – Facebook
$20
LiveOps Social – Twitter
$20
Multichannel Bundle
$190
What are LiveOps pricing details?
LiveOps Pricing Plans:
Free Trial
LiveOps Voice
$95
LiveOps Chat
$40
LiveOps Email
$30
LiveOps SMS
$20
LiveOps Social – Facebook
$20
LiveOps Social – Twitter
$20
Multichannel Bundle
$190
LiveOps offers flexible pricing plans to meet your needs.
Basic Package:
- LiveOps Voice: $95
- LiveOps Chat: $40
- LiveOps Email: $30
- LiveOps SMS: $20
- LiveOps Social – Facebook: $20
- LiveOps Social – Twitter: $20
- Multichannel Bundle (all of the above): $190
The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.
For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.
User Satisfaction
Positive Social Media Mentions
143
Negative Social Media Mentions
2
We realize that when you make a decision to buy a Customer Support Software it’s important not only to find out how experts rank it in their reviews, but also to find out whether the actual people and businesses that bought it are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and LiveOps reviews across a wide range of social media sites. The data is then displayed in an easy to digest format revealing how many customers had positive and negative experience with LiveOps. With that information available you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for LiveOps?
CRM Integrations
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
LiveOps User Reviews
LiveOps average rating:
3/5
Overall impression
5/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Helpful call center software
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3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 11.06.2021
Company Size: More than 100 Employees
Industry: Internet
PROS: The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.
CONS: When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.
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3/5
Overall impression
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Published on: 11.06.2021
Company Size: More than 100 Employees
Industry: Internet
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