Price

$190

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LiveOps REVIEW

Customer Support Software

1 user review
USER SATISFACTION 99%
OUR SCORE 7.1
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liveops.com

What is LiveOps?

LiveOps is a system that offers cloud flexibility, smart multichannel routing, real-time reporting, and interaction recording across multiple channels – voice, web chat, email, SMS, and social (including Facebook and Twitter). Plus, you get a customer interaction database that gives you an all-round view of the customer front and center. All this is offered with high cloud security standards. The versatile suite of LiveOps Applications has been developed to boost your contact center performance and customer experience.

Overview of LiveOps Benefits

LiveOps supports voice, chat, email, SMS, Twitter, and Facebook and also provides an integrated customer interaction database. You can deploy a true multi-tenant, highly secure, and quickly scalable contact center product using a pay-as-you-go model. You can easily design IVRs, customize reports, and add agents. The updates happen automatically without any downtime.

You can use LiveOps Applications and the LiveOps platform to accelerate the implementation of your cloud contact center and maximize business value.

LiveOps Professional Services

These dedicated resources will work with your team to provide results on budget and on time. LiveOps will fully train your team on the platform’s self-service tools to maximize your operational agility and minimize costs.

LiveOps Customer Support

LiveOps provides enterprise-class support, enabling you to handle customer tickets directly and get platform status data on demand.

LiveOps Talent: Agent Services

This is a complete contact center outsourcing product that lets you use the services of at-home agents through cloud technology – you can utilize the pay-per-use model and scale as needed.

Overview of LiveOps Features

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries

LiveOps Position In Our Categories

Position of LiveOps in our main categories:

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200

LiveOps is one of the top 200 Customer Support Software products

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200

LiveOps is one of the top 200
Customer Support Software products


LiveOps is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#40
Category:Position:
Call Center Software#40

It's crucial to keep in mind that virtually no software in the Call Center Software category is a perfect solution able to match all the goals of different business types, sizes and industries. It may be a good idea to read a few LiveOps reviews first as some services may perform well just in a really narrow group of applications or be prepared with a really specific type of industry in mind. Others may work with an idea of being easy and intuitive and as a result lack complicated features needed by more experienced users. You can also find apps that support a large group of users and provide a powerful feature toolbox, but that usually comes at a higher cost of such a solution. Ensure you're aware of your needs so that you select a software that provides specifically the functionalities you look for.

How Much Does LiveOps Cost?

LiveOps Pricing Plans:

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveOps reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveOps. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

143

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

LiveOps User Reviews


Linda 4 months ago
Verified
user


What are LiveOps pricing details?

LiveOps Pricing Plans:

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

What integrations are available for LiveOps?

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

User reviews


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Published 4 months ago
Verified
user
The good thing about this software is that you can route calls based on IVRs and on skillset. The...



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