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User review of LivePerson

Connecting with customers has never been this easy

- by Caden

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

I love that this app can track the activities and movements of the visitors to our website. This way we could understand visitor behavior more, adjust our techniques, and improve sales.

What aspects are problematic or could work better?

The app doesn't allow us to label chats according to the level of priorities. We have to deal with the chats chronologically since we cannot prioritize.

What specific problems in your company were solved by this product?

I can now get in touch with customers anytime, anywhere. I can also help them properly because I can see what page they are on the website.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.