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LivePerson REVIEW

Customer Support Software

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What is LivePerson?

LivePerson is considered one of the market leaders when it comes to real-time intelligent customer engagement. Its mission is to help businesses create meaningful and relevant connections with their customers. Its investment in real-time metrics, analytics, and a topnotch hosted platform makes this vision possible at scale. From the biggest enterprises around the world to small one-person businesses, the tool has resulted in increased sales conversions, better order values, and reduced support costs.

LivePerson is best known in the industry as the developer of LiveEngage, a popular messaging platform that allows businesses to talk with their website visitors on websites, mobile, as well as social networks real-time.

Overview of LivePerson Benefits

LiveEngage makes it easy for businesses to connect with their visitors whenever they need.

Whether your visitors are browsing the site on a computer or even on a smartphone, LiveEngage automatically connects the customer dots of their journey, from the website pages they visited to purchases they made, so you can better understand the visitor and determine how you can help.

The tool allows you to have super-fast interactions with customers with the help of geo-distributed connections that can put them in touch effectively with the closest data center. It has asynchronous loading, so the tool’s tag does not interfere with or create confusion in the rest of your page.

You can, in fact, create digital engagements even in just under six minutes by building a personalized campaign in some easy steps: Choose a business goal, the target audience you seek, and the kind of engagement you want to use.

You can target site visitors based on the following:

  • Referral site
  • Geo location
  • Affiliate tracking
  • Google Analytics segment
  • Device
  • New or returning visitors
  • Website location
  • Google AdWords campaign

Overview of LivePerson Features

  • Super-fast interactions
  • Asynchronous loading
  • Geolocation
  • Tailored customer experience
  • Efficient site visitor targets
  • Chat
  • Personalized invitation
  • Multiple languages
  • Dashboards
  • Videos and webinars

LivePerson Position In Our Categories

Position of LivePerson in our main categories:


LivePerson is one of the top 200 Customer Support Software products


LivePerson is one of the top 200
Customer Support Software products

LivePerson is also listed in the following subcategories:

Live Chat Software#40

Each enterprise has its own characteristics, and can call for a specific Customer Support Software solution that will be adjusted to their company size, type of clients and staff and even individual niche they deal with. It's not wise to count on finding an ideal app that will work for every business no matter what their history is. It may be a good idea to read a few LivePerson reviews first and even then you should remember what the software is intended to do for your company and your employees. Do you require a simple and intuitive service with only basic features? Will you really use the advanced tools required by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a solid software that will match your budget.

How Much Does LivePerson Cost?

LivePerson Pricing Plans For Enterprises & Small Business:

The company sells LiveEngage by the engagement. 1 engagement = 1 active chat (mobile or web) or 1 banner click.

  • 12 Engagements – $18/ Month
  • 30 Engagements – $45/ Month
  • 100 Engagements – $149/ Month

All plans are for a 12-month period. Need more than 100 engagements? Contact the company directly for a quote.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LivePerson reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LivePerson. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Germany
  • India
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?


What are LivePerson pricing details?

LivePerson Pricing Plans:

The company sells LiveEngage by the engagement. 1 engagement = 1 active chat (mobile or web) or 1 banner click.

  • 12 Engagements – $18/ Month
  • 30 Engagements – $45/ Month
  • 100 Engagements – $149/ Month

All plans are for a 12-month period. Need more than 100 engagements? Contact the company directly for a quote.

What integrations are available for LivePerson?

  • LivePerson IBM Plugin
  • LivePerson hybris Plugin
  • LivePerson Demandware plugin
  • Share My Screen by VeriShow
  • Chat Queue Video by Invodo
  • Demandbase Targeting and Personalization Platform
  • samesurf
  • SayIt
  • Creative Virtual V-Person
  • nanoRep Customer Service Software
  • Mobile Agent
  • Watchitoo
  • TA Vision Off Hour Representative
  • WalkMe for LivePerson
  • Question & Answer Widget
  • Share File by VeriShow
  • noHold
  • Localayer (Verdata)
  • IntelliResponse Virtual Agent
  • tracx Social Media Management System
  • ChatID
  • Audio / Video Conferencing by VeriShow
  • Salesforce Integration
  • Mobile Commons
  • empathy
  • Smartlive Mobile
  • SeeWhy
  • SDL BeGlobal for LivePerson
  • Geofluent
  • BannerPlay
  • RightAnswers Unified Knowledge Platform
  • SpeakLike
  • Lightbox Effect for Chat Invitation
  • TurnTo
  • Chat Translator by VeriShow
  • Embedded Chat Window
  • CPattern
  • Customized Chat Window
  • Zoomdata
  • Rapleaf
  • EU Cookie App
  • Invodo
  • Proactive Chat from Video by Invodo
  • Barilliance eCommerce Personalization
  • Visitor’s Doc by VeriShow
  • Apple iPhone Mobile Chat Sample
  • Inteliwise
  • Chat from Instant Messaging Applications
  • Support Machine’s Automated Sales Agent
  • Automated Sales Agent
  • Android Mobile Chat Sample
  • TA Vision Live Agent Filter
  • Shared Shopping Cart
  • Support Machines’ Automated Customer Service Agent
  • Automated Customer Service Agent
  • Personetics Virtual Agent
  • Co-browsing by VeriShow

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