Helpful and valued

What are the best aspects of this product?

The live chat feature is a hit to our customers. It's really helpful for both customer and admin sides. We can also manage our agents within the app.

What aspects are problematic or could work better?

Managing queues is tricky. You have to do a lot of manual set up for it to turn on and off automatically.

What specific problems in your company were solved by this product?

We used to do voice calls to deal with customer concerns. Now that we're using live chat, the task became so much easier, faster, and convenient.

Are you a current user of this product?

No