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What are the best aspects of this product?

I love that the software provides continuous support for users. I found the Connection Area really useful its basically a portal for articles that give pro-tips to improve user experience.

What aspects are problematic or could work better?

I'm pretty satisfied with this app. I can't think of anything I dislike about it.

What specific problems in your company were solved by this product?

This app improved our customers' experience with our website because we get to respond to their queries in real-time. They love that they can actually talk with a live person rather than a bot.

Are you a current user of this product?

Yes