What an experience!

What are the best aspects of this product?

I can conveniently connect with our customers. The app is easy to use, and I've never experienced issues with connectivity at all.

What aspects are problematic or could work better?

While it is a generally good app, I think it will be better if it allows us to customize fields to make it more like our brand.

What specific problems in your company were solved by this product?

We didn't have a live chat tool to engage with our customers before we purchased LiveEngage.

Are you a current user of this product?

Yes