Works super well and easy!

What are the best aspects of this product?

I particularly love the functional and responsive chat feature where I can talk with multiple people at the same time, get notified immediately when someone drops a message, and be able to view the page where the customer is on. I can actually do a lot of essential tasks needed for my work through this app. This includes monitoring our website traffic and tracking locations where visitors mostly come from. This info can be used later on to improve our strategic plans.

What aspects are problematic or could work better?

This product addresses everything we need as a company in terms of customer service. It works well, worth the price, and definitely the perfect app for customer support. I wouldn't change a thing.

What specific problems in your company were solved by this product?

People hate talking on the phone! And this plays a big part in the frequency and quality of our communications with our clients and potential customers. The live chat feature allows our customer to instantly reach out to us. This increased the number of our customer engagements.

Are you a current user of this product?

Yes