- Home CRM Software Livespace Good for its price, but UNACCEPTABLE customer support
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User review
of Livespace
Good for its price, but UNACCEPTABLE customer support
-
by Rad Paluszak
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
- Price
- Overall functionality
- Robustness
- Ease of use
What aspects are problematic or could work better?
- It messed up my emails sent through the system.
- Email formatting is terrible.
- Customer support does not exist.
What features/services would you like to see in future versions of this product?
Feature that does not mess up emails sent through the system!
What specific problems in your company were solved by this product?
Easier management of deals and leads, but it cannot be used because it has no customer support whatsoever even after sending them the information that my emails got messed up.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Pipedrive
Helpscout
Monday
Plutio
Hubspot
Comany Hub
Why did you decide to change it?
We didn't change it - we use the other systems for different entities under one umbrella company.
Are you satisfied with the change?
Not at all. Neither of the systems we used before have ever messed up emails we were sending using these systems. Livespace is the first one ever and also the first one who completely ignored our reports of the problems.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
PRICING & COSTS
What was the cost of implementing this product?
Just our own time.
What is your total annual cost for using this product?
$2-$3k
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management ok
3
Task Management ok
3
Contract Management very poor
1
Pricing Management mediocre
2
Email Marketing ok
3
Order Management very poor
1
Campaign Management very poor
1
Analytics
Reports ok
3
ROI Analytics ok
3
Integrations
Calendar & Contacts Sync ok
3
Export & Import of Data ok
3
Available Integrations very poor
1
Social Network Integration very poor
1
Customer Service
Call Center Tools very poor
1
Issue Tracking very poor
1
Support Portal very poor
1
Knowledge Base Management very poor
1
General Features
Collaboration Features mediocre
2
Dashboard ok
3
Overall Performance very good
4
Access & Role Management very good
4
Customization very good
4
File Management very poor
1
