LogicMonitor Review

PROS: The auto-acknowledgment feature is very useful because it automatically provides closure to incidents when the set value is met. Also, LogicMonitor’s interface is intuitive enough that we can easily generate relevant graphs for computing metrics and generate the reports we need without having to be familiar with traditional monitoring tools first. There’s a data polling tool as well which notifies the system admin when there are incidents that need an immediate solution.

CONS: There’s nothing much to complain about LogicMonitor. Although some improvement in the description and data sources wouldn’t be amiss.

PROS: LogicMonitor is consistent in providing us with a great user experience which is impressive in our use case because we are an IaaS provider that distributes services across various data centers that are geographically distant from each other. It’s also easy to customize especially since it allows seamless integration with the other tools we use and it has excellent API support too.

CONS: Some features, like the tokens in widget names, aren’t implemented on a system-wide scale and thus, are quite limited in use. Also, we seem to hit the maximum number of widget instances too often which might be understandable because of the technicality of the process be hopefully, we will have some sort of control over the tradeoffs between widget and dashboard performance.

PROS: LogicMonitor is very easy to deploy that it will be up and running shortly after you buy it. That’s also partly because of the good support that the vendor is giving. One of the best parts of the software for me, however, is the mobile app which may not be as powerful as its desktop counterpart but is pretty impressive in terms of what it can display. It’s also very customizable and allows us to monitor the network through less conventional means like WMI and SNMP. Furthermore, its extensible schema makes data enrichment possible. Its integration support and wide range of other functionalities are great as well.

CONS: The GUI while quite powerful, is pretty average. With that said though, LogicMonitor’s user interface is still easier to navigate than other similar tools we’ve tried before. But if I could add more features to the software, it would be more analytical function and log collection.

PROS: The flexibility of this monitoring tool is amazing. Once you managed to get a grasp of building a platform, you can pretty much tweak the system however you need so that you can create even the most complex monitoring scheme for your devices. The same goes for displaying metrics, graphs, and other data. I also like that I can make my very own data sources to keep tabs on the devices I need to look out for. The support feature is also big on this software. It has a built-in knowledgebase, an active community, and direct contact with support agents. This means that issues both big and small can easily be solved either by looking through the guides, asking help from the community, or directly contacting an agent.

CONS: The tool is comprehensive to a fault that users might have a hard time learning the ropes. It will take some time before they can fully understand the process of setting up and maintaining infrastructures. Also, LM-built data sources aren’t receiving the best support right now.

PROS: The platform is very user-friendly and gives our team a lot of insight into our infrastructure.

CONS: There's an additional hidden cost for integrating the platform to Microsoft365. It would be nice if the integration will be free.

PROS: LOGIC takes center stage in LogicMonitor as it makes everything so easy to customize that we were able to quickly learn and use the product comfortably in no time at all. It has great API support which lets us connect LogicMonitor with other tools we use in the office. The support is responsive as well. Our in-house developer used SN CMDB integration and was able to work effectively with the representative from LogicMonitor. This allowed us to quickly deploy the system to kick things off.

CONS: There’s not much to not like in this software but if I have to point some negative things out, it would be that the process of tuning and sizing of the collectors are pretty hectic sometimes. Also, we find it quicker to call support in case there are problems instead of using the chat feature provided.

PROS: It’s a very powerful tool in many aspects. For instance, you can use the scripting feature to check any important information using any of your devices. Monitoring can also be done without requiring the attention of any agent and regardless of the geographical disparity of devices thanks to its global range. We also never miss important notifications and alerts because of the software’s SMS and email messaging features. Moreover, the UI is rich and intuitive plus it’s a cloud-based solution so it's very accessible.

CONS: The advanced features may require a certain level of expertise since it’s not as intuitive than other features. I also dislike that I can’t quickly execute actions or directly access the system whenever I’m trying to apply instant fixes or do some minor tweaks.

PROS: I like that it’s hosted in the cloud because it requires less work on our part since we don’t have to regularly check if the infrastructure is running. This is a better setup for us because when our infrastructure is down, we would know since LogicMonitor would notify us instead of the software not functioning. After all, it’s also down. The software also supports different types of platforms which makes it compatible with many of the devices we use. Not to mention that whenever we have trouble with the system, the support team is quick to take action.

CONS: One thing I can criticize LogicMonitor is the price. It’s hefty and the vendor is not into giving discounts as your company grows unless you want to add a large number of devices at once which isn’t what we do with our business. Thus, the lack of a more standard pricing scheme is their biggest downside for us.

PROS: I’ve worked with LogicMonitor software for two years and I can say it’s an amazing monitoring platform. It can discover devices automatically, configure various levels of alert, and grab important data sources. We have also created our very own data sources and we were able to smoothly integrate them into other metrics that do not necessarily involve the IT aspect of our business, which is neat.

CONS: Some devices that we need monitoring are not completely supported by LogicMonitor. Good thing we were able to turn things around with the help of their responsive support team which provided us with the necessary update to work things out.

PROS: I can view all our assets in one platform, regardless of their location or network. It's a great reference, enabling me and my team to find whatever we are trying to determine. It's also a great tool for a bit more complex processes such as reviewing the health of the network. What's more, this software notifies us whenever something goes down. Overall, LogicMonitor is exactly what our team needs.

CONS: Nothing. But I'm excited to see what this software has to offer in the future. I'm looking forward to more incredible features such as config restorations and config changes.

PROS: The software's dashboard shows an overview of critical metrics, hence we are able to easily detect the root cause of problems. Also, the dashboard can be easily customized. Managing assets is also a breeze. Lastly, no need to make an effort to maintain the platform.

CONS: Additional fees. This happens when the number of devices that are added to the software is more than what is included in the purchased plan. Additional invoices become a pain in the head since our company makes a yearly spending forecast so extra payments are unfeasible. It would be nice if LogicMonitor offers the ability to block the addition of any device when we already reach the cap.

PROS: LogicMonitor lets me pull up pretty much any metric I need when and where I need it; after which, I can securely transfer across the internet into a well-guarded cloud facility. After that, I can then put the metric on any connected device wherever it may be. However, the most alluring feature of LogicMonitor for me is the Collector where I can code to define the sources from which I can pull data (WMI, API, etc.) The process also does not require any installation of an agent on the target device and the overhead performance impact is pretty minor because the code efficiently reuses already loaded capabilities. I also don’t have to start reconfiguring the Collector from the scratch in case I change the device from which I code because the settings are installed in the cloud so all I have to do is reinstall the Collector.

CONS: My one dislike for this software isn’t something prominent on my work which is why I have to search for it first. It’s the dashboard facility that does not maximize the use of space for devices with a large display screen. I have some experience with quite a few similar software and I dare say I can fit more features on a large screen to make my workflow more effective. However, there’s also a workaround this which is to create a custom skin and place the widgets I use the most and lay them out the way I want them. As I’ve said, it’s not a big problem for me or my customers who only want a few metrics and data.

PROS: There’s a lot of features that I like in LogicMonitor like the simple but highly customizable dashboard to show me all the relevant data at a glance. I can also grant permission to the engineering department to view various aspects of the logic modules which greatly reduces the time needed to explain and investigate various processes. This results in a more transparent, faster, and more efficient workflow. The system also sports good user control and administration, an intuitive interface for creating custom logic modules, and a good range of protocols to choose from. Aside from those, I also appreciate the frequent improvements, patches, and updates to the software plus the fact that you can chat with the vendor’s support team within the platform so response time is good.

CONS: While I’m satisfied with the product, there are still a few things that I feel it lacks which I have also discussed with the LogicMonitor team. One of them is the lack of dark mode. There’s also no way to fine-tune the polling intervals on the device level. And lastly, conformation prompts cannot be configured when the device groups are being moved through the drag-and-drop interface.

PROS: The platform works really well when it comes to monitoring several different environments. In terms of features, I like the ability to create and customize dashboards because we are able to visualize our systems better. I also like the role-based access control as it makes the process of delegating permissions more effective. The support as well as training that they offer is also very helpful. I've enrolled in their LMCP (LogicMonitor Certified Professional) and successfully passed the exam so I am now a qualified LM expert.

CONS: The product is generally awesome. But getting started can get a bit overwhelming. It may take novices some time to do particular tasks such as entering usernames and passwords. Aside from that, the reports may need a little improvement.

PROS: For us, the simplicity, flexibility, and quick deployment of LogicMonitor are the best features. All codes are open source and there’s a great deal of customization waiting for us to tinker so that the system will always behave the way we want it to. We don’t consider ourselves particularly skilled when it comes to coding but still, our little knowledge scripting knowledge allowed us to conceptualize features when we need them to. Furthermore, the system’s cloud hybrid deployment is amazing and the simple licensing scheme that does not include a convoluted module-based approach is on point.

CONS: Nothing to dislike here but instead, a few improvement suggestions particularly on the alert correlation and reporting modules.

PROS: It meets all our requirements. It can monitor a cloud infrastructure, which is a big advantage since almost everything these days is already moving to the cloud, is modular, and feature-packed. The ability to customize what can be viewed on the dashboard is also great, as it allows our teams to get a full view of what is only important to them. It basically makes us do our job faster. There was one time when a team worked with us during proof-of-concept testing and it's incredible how quickly we had it deployed. The transition from the proof-of-concept to the production was very seamless and easy. In terms of support, well we haven't really worked with them since we only had minimal issues. But they do offer training sessions to help new users get a hang of the product and it's amazing. They even provide records of training for those who miss out on the training. On top of that, the training sessions can be accessed for free. I think the training it's one thing that takes LogicMonitor apart from their competitors.

CONS: Nothing I can think of. But during our POC testing, we did find some "nice to have" functionalities with alerting. The good thing is that LogicMonitor accepts suggestions/requests for their future releases.