So easy to use compared to other tools I’ve worked with

What are the best aspects of this product?

There are so many things that I like about this tool. First and foremost, the interface is so easy to use. The tool also makes organizing things easy thanks to the tags and filters that are provided. I also really appreciate how the in-line editor syncs in both directions. Another thing that I like is the ability to add screenshots since it has saved me a lot of time and has also made it easy to provide context. This tool also gets constant improvements and developments on top of delivering on what it promises, so I have only liked it more and more as time has passed. Last but not the last, the customer support is excellent and has always given me answers to a lot of my issues and questions as quickly as possible.

What aspects are problematic or could work better?

One area where I think they can improve is in cost tracking and contributor stats. Those are a couple of metrics that I keep track of because external translators are who I work with most of the time. To be fair, I've been told by customer support that those features are coming, so this complaint will probably not be valid in future versions of this software. I believe once those are implemented, this product will be top-notch.

What specific problems in your company were solved by this product?

This tool has started us on the way to providing our customers with a performance marketing platform that is present in a dozen languages. Our remote contributors can easily access files since everything is in one place so that matching and syncing files can be done with ease. I have also found it easier to implement a QC process thanks to his software.

Are you a current user of this product?

Yes