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User review of M-Files

A competent solution that grows with you

- by Kassandra

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

M-Files is easy in all aspects: deployment, installation, and usage. It has helped us organize our information so that instead of looking for folders where to save files and documents, we can just find them wherever they are. This works well because of the filters and segments that each user can create. It also helps that the solution has a visual work process creator and a simple administrative module. It works well with Windows OS, Microsoft Office, too. On top of that, it works even on mobile without problems.

What aspects are problematic or could work better?

It's sad that there is no perpetual license for the latest version of M-Files. Its entire pricing model has changed. While this is understandable, it is bothersome that it changes often. More than that, it does not work on macOS. Even on Windows, it is problematic because it cannot count how many documents you have in the system, something that our company needs for our backlogs. Additionally, OCR is not accurate and is also difficult to configure.

What specific problems in your company were solved by this product?

M-Files has provided us with better visibility across our work processes. It has also streamlined information retrieval regardless of the device being used.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

N/A

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.