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User review
of Mailbird
Mailbird, easy, professional mail manager
-
by Cinzia Maestri
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The software is always "in progress", introducing new features, according suggestions and feedback of the users. Mailbird has also a alpha version that any user can test.
What aspects are problematic or could work better?
Still waiting for return receipt, but the team is working on this
What features/services would you like to see in future versions of this product?
Return receipt
What specific problems in your company were solved by this product?
We have got one programm for several services: when you launch Mailbird in the morning, then you have your emails, whatsapp, native unified calendar (for several accounts), google drive, chrome and many other add-ons inside Mailbird. This means that you have a single window with all running for your job.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Transportation/Trucking/Railroad
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
We used Incredimail (nice but dismissed), Postbox (not complete as Mailbird), Outlook
Why did you decide to change it?
I was looking for something stable, complete with many features, easy to install, translated in many languages, easy to be explained by users
Are you satisfied with the change?
Absolutely yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
We have bought one shot licences
What is your total annual cost for using this product?
The initial cost (about 70 EUR) will be on several years, so not too high.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No, but I never ask for discount. I know there are probably some promotions for more than one user.
FEATURE DETAILS
Email Administration
Roles & Inbox Access Management very good
4
Moderation very good
4
Uploads amazing
5
Tagging very good
4
Alerts & Notifications amazing
5
Communication
Instant Messaging amazing
5
Status Updates very good
4
Activity Feed very good
4
Comments and Voting very good
4
Discussions very good
4
Status Updates very good
4
Content Management
Document Collaboration very good
4
File Uploads amazing
5
Version Control amazing
5
Surveys very good
4
Knowledge Base very good
4
Productivity Tools
Calendar amazing
5
Search amazing
5
Mobile very good
4
Task Management very good
4
Multi-Language Support amazing
5
Platform
Reporting & Analytics very good
4
Performance & Reliability very good
4
API/Integrations amazing
5
