All about ManageEngine ServiceDesk

What are the best aspects of this product?

This software keeps its customers informed regarding updates and future upgrades. We can see all this in the roadmap published online so we can look forward to them. Aside from that, we like how everything runs smoothly: from the ticket submission to the solution database. Other features like change management and asset management are also a definite plus because they allow us to oversee a myriad of things from a single platform.

What aspects are problematic or could work better?

The survey tool and the project tool need updates because currently, their flexibility is not up to par with other solutions.

What specific problems in your company were solved by this product?

Monitoring IT performance is made easier by ManageEngine ServiceDesk. With its help, we have improved our response times as well as our compliance. On top of that, the solution has aided us in overseeing purchase processes.

Are you a current user of this product?

Yes