ManageEngine ServiceDesk REVIEW

Service Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is ManageEngine ServiceDesk?

ManageEngine ServiceDesk is one of the best-ranked help desk and asset management systems available on the market. With a number of useful features and unique capabilities, ServiceDesk Plus fuses your help desk requests and assets to enable you to manage and monitor your clients’ needs and concerns as well as your own performance more efficiently. The software assists in the implementation of ITIL best practices, and also troubleshoots IT service requests in significantly shorter times.

With a number of codeless customizations and integration with a variety of IT management apps, ManageEngine supercharges your helpdesk, and boosts your IT team’s reputation among satisfied users. As it is a flexible system, you can choose whether you want to deploy it on premise, or benefit from automated updates and data backup by hosting it in cloud. Great reporting is also available to help you learn from your own experience, and make smarter business decisions.

Another thing to appreciate about it is that ServiceDesk Plus is a modifiable and easy-to-deploy help desk system, with over 10,000 users from all over the world, including prominent names such as Xerox, RelayHealth, and Vodafone. Moreover, ServiceDesk Plus is available in 23 different languages.

Overview of ManageEngine ServiceDesk Benefits

ManageEngine Service Desk is branded as one of the top help desk applications today and the tons of benefits that stem from using their system are more than enough to reveal why many businesses and organizations choose exactly this system for their customer service needs.

To start with, ManageEngine gives customers a variety of communication channels, and uncompromised, immediate access to your services. They can reach out for you any time and from any location, as the platform is fully-mobile, and responsive for any operation system.

The core value of ManageEngine, however, is that it boosts the quality of the service you’re providing to end users, as it applies best-practice ITSM workflows, and lets you customize your helpdesk until it looks the way you want it. End users get a solid knowledgebase with an unlimited number of articles, and a web-based service portal to report their incidents and to submit tickets. Your agents on the other side of the line will quickly address and resolve their issues, and convert support into the most powerful retention mechanism.

Asset management is another handy feature offered to ManageEngine users, as now they can determine which assets are in their network easily and in time. For the purpose, they trigger the power of an agent-based scanning procedure, and fast and reliable auto discovery operations. It is exactly the insights in their network that help them manage sudden IT infrastructure changes, an option that is rarely provided by traditional helpdesks. You should have in mind that ManageEngine stores even the oldest and unused information, which can also be accessed from remote devices.

Last, but not least, ManageEngine offers remote support, which means that your agents will be able to assist all users regardless of their locations, and modify specifications according to their distinctive working processes. Once work is done, ManageEngine allows you to draft comprehensive reports using all important help desk metrics.

Overview of ManageEngine ServiceDesk Features

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system

ManageEngine ServiceDesk Position In Our Categories

Position of ManageEngine ServiceDesk in our main categories:

3

ManageEngine ServiceDesk is one of the top 3 Contract Lifecycle Management Software products

50

ManageEngine ServiceDesk is one of the top 50 Customer Support Software products

20

ManageEngine ServiceDesk is one of the top 20 Help Desk Software products

3

ManageEngine ServiceDesk is one of the top 3
Contract Lifecycle Management Software products

50

ManageEngine ServiceDesk is one of the top 50
Customer Support Software products

20

ManageEngine ServiceDesk is one of the top 20
Help Desk Software products


ManageEngine ServiceDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#6 Industry-Specific Help Desk Software#3
IT Service Management Software#4 Service Desk Software#4

It's essential to realize that almost no service in the Contract Lifecycle Management Software category will be an ideal solution able to match all the goals of all business types, sizes and industries. It may be a good idea to read a few ManageEngine ServiceDesk reviews first as specific software may perform well only in a very small group of applications or be prepared with a really specific industry in mind. Others may work with a goal of being easy and intuitive and consequently lack complicated elements needed by more experienced users. You can also find solutions that focus on a broad group of users and offer a powerful feature set, however that frequently comes at a higher cost of such a service. Make sure you're aware of your needs so that you pick a service that offers specifically the features you look for.

How Much Does ManageEngine ServiceDesk Cost?

ManageEngine ServiceDesk Pricing Plans For Enterprises & Small Business:

ManageEngine ServiceDesk Plus price rates are available only upon request, so contact the vendor directly for a quote. Enterprise pricing plans are estimated to start at $395.

User Satisfaction

We realize that when you make a decision to buy Service Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ManageEngine ServiceDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ManageEngine ServiceDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

62

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Italy
  • Dutch
Pricing Model
  • Monthly payment
  • One-time payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are ManageEngine ServiceDesk pricing details?

ManageEngine ServiceDesk Pricing Plans:

ManageEngine ServiceDesk Plus price rates are available only upon request, so contact the vendor directly for a quote. Enterprise pricing plans are estimated to start at $395.

What integrations are available for ManageEngine ServiceDesk?

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure

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