ManageEngine ServiceDesk REVIEW

Service Desk Software

No user reviews

What is ManageEngine ServiceDesk?

ManageEngine ServiceDesk is one of the best-ranked help desk and asset management systems available on the market. With a number of useful features and unique capabilities, ServiceDesk Plus fuses your help desk requests and assets to enable you to manage and monitor your clients’ needs and concerns as well as your own performance more efficiently. The software assists in the implementation of ITIL best practices, and also troubleshoots IT service requests in significantly shorter times.

With a number of codeless customizations and integration with a variety of IT management apps, ManageEngine supercharges your helpdesk, and boosts your IT team’s reputation among satisfied users. As it is a flexible system, you can choose whether you want to deploy it on premise, or benefit from automated updates and data backup by hosting it in cloud. Great reporting is also available to help you learn from your own experience, and make smarter business decisions.

Another thing to appreciate about it is that ServiceDesk Plus is a modifiable and easy-to-deploy help desk system, with over 10,000 users from all over the world, including prominent names such as Xerox, RelayHealth, and Vodafone. Moreover, ServiceDesk Plus is available in 23 different languages.

Overview of ManageEngine ServiceDesk Benefits

ManageEngine Service Desk is branded as one of the top help desk applications today and the tons of benefits that stem from using their system are more than enough to reveal why many businesses and organizations choose exactly this system for their customer service needs.

To start with, ManageEngine gives customers a variety of communication channels, and uncompromised, immediate access to your services. They can reach out for you any time and from any location, as the platform is fully-mobile, and responsive for any operation system.

The core value of ManageEngine, however, is that it boosts the quality of the service you’re providing to end users, as it applies best-practice ITSM workflows, and lets you customize your helpdesk until it looks the way you want it. End users get a solid knowledgebase with an unlimited number of articles, and a web-based service portal to report their incidents and to submit tickets. Your agents on the other side of the line will quickly address and resolve their issues, and convert support into the most powerful retention mechanism.

Asset management is another handy feature offered to ManageEngine users, as now they can determine which assets are in their network easily and in time. For the purpose, they trigger the power of an agent-based scanning procedure, and fast and reliable auto discovery operations. It is exactly the insights in their network that help them manage sudden IT infrastructure changes, an option that is rarely provided by traditional helpdesks. You should have in mind that ManageEngine stores even the oldest and unused information, which can also be accessed from remote devices.

Last, but not least, ManageEngine offers remote support, which means that your agents will be able to assist all users regardless of their locations, and modify specifications according to their distinctive working processes. Once work is done, ManageEngine allows you to draft comprehensive reports using all important help desk metrics.

Overview of ManageEngine ServiceDesk Features

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system

ManageEngine ServiceDesk Position In Our Categories

Position of ManageEngine ServiceDesk in our main categories:


ManageEngine ServiceDesk is one of the top 50 Customer Support Software products


ManageEngine ServiceDesk is one of the top 20 Help Desk Software products


ManageEngine ServiceDesk is one of the top 50
Customer Support Software products


ManageEngine ServiceDesk is one of the top 20
Help Desk Software products

ManageEngine ServiceDesk is also listed in the following subcategories:

Help Desk & Ticketing Software#6 Industry-Specific Help Desk Software#3
IT Service Management Software#5 Service Desk Software#4

There are popular and widely used solutions in each software group. But are they automatically the best fit for your company’s specific needs? A popular software product may have thousands of users, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few ManageEngine ServiceDesk reviews and think about the elements that you desire in the software such as the price, main features, available integrations etc. Then, shortlist a few apps that fit your requirements. Check out the free trials of these products, read online reviews, get explanations from the maker, and do your investigation systematically. This in-depth research is sure to aid you find the best software solution for your company’s specific wants.

How Much Does ManageEngine ServiceDesk Cost?

ManageEngine ServiceDesk Pricing Plans For Enterprises & Small Business:

ManageEngine ServiceDesk Plus price rates are available only upon request, so contact the vendor directly for a quote. Enterprise pricing plans are estimated to start at $395.

User Satisfaction

We realize that when you make a decision to buy Service Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ManageEngine ServiceDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ManageEngine ServiceDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Italy
  • Dutch
Pricing Model
  • Monthly payment
  • One-time payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?


What are ManageEngine ServiceDesk pricing details?

ManageEngine ServiceDesk Pricing Plans:

ManageEngine ServiceDesk Plus price rates are available only upon request, so contact the vendor directly for a quote. Enterprise pricing plans are estimated to start at $395.

What integrations are available for ManageEngine ServiceDesk?

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.


  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT


  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure

User reviews

No review


Average Rating

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified