My experience using ManageEngine ServiceDesk

What are the best aspects of this product?

We use this software to support the organization across the board. It is a very flexible tool that has lots of highly functional features that allows us to keep track of and to manage system issues and concerns. At the moment, we have an on-site deployment but we are thinking of switching to the cloud. In any case, the platform has an intuitive interface that is navigable. And whenever we have problems, we can always rely on the support team.

What aspects are problematic or could work better?

When we implemented ManageEngine ServiceDesk, we were trying to resolve some of our reporting problems. However, the software has very limited standard reporting available.

What specific problems in your company were solved by this product?

The software serves as a centralized platform where we can log, manage, and resolve tickets. Every team in our company is benefiting from it, including our customer services team, as it helps them take care of customer concerns.

Are you a current user of this product?

Yes