Simplifies ticketing management

What are the best aspects of this product?

ManageEngine ServiceDesk is our go-to for gathering data about issues. We like it because it has a simple layout that enables our client to send tickets immediately. Apart from that, the solution assists them in finding ways to solve their internet problems. We can also be sure of the security and the stability of the solution because of the regular patches and updates.

What aspects are problematic or could work better?

There are times when we run into technical errors with the software. To resolve them, we have to restart each time and it is not a great idea during business hours.

What specific problems in your company were solved by this product?

Everytime we receive a helpdesk email, ManageEngine ServiceDesk transforms it into a ticket automatically.

Are you a current user of this product?

Yes