The best IT service desk platform there is

What are the best aspects of this product?

It did not take long for ManageEngine ServiceDesk to be configured and implemented across the board. It is a highly flexible platform that can support numerous teams dispersed throughout multiple sites. Because of that, each group can have their own custom workflows. Everything assists us in working quickly and the time logging makes us more efficient.

What aspects are problematic or could work better?

There are moments when the software has errors out of nowhere. It would be nice if the configurations are set for optimal use from the get-go so we do not have to waste time finding the right mix. Also, the user experience is not the best. Updating it would be a good move.

What specific problems in your company were solved by this product?

I work in a multi-national organization. ManageEngine ServiceDesk has allowed different support teams across the globe to have a singular platform for managing issues. What's more, it has helped us in determining where we need training and improvement.

Are you a current user of this product?

Yes