The best ticket management software

What are the best aspects of this product?

The platform is the best ticketing solution I have ever used. From the setup and implementation to the use and support, we are very satisfied. Our company has been using this for over five years nows and I can say that it has everything we need. It assists us in managing projects and tasks, overseeing our technicians, enabling end-users, and supervising the workflow. There are more features that make this platform very robust so it can take the place of any ticketing system a company has.

What aspects are problematic or could work better?

There are no cons to using this system.

What specific problems in your company were solved by this product?

Though it is a ticketing system, it has different facets that meet our organization's needs from every angle.

Are you a current user of this product?

Yes