User review
of Maximizer CRM
Great Overall Sales Compliment
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The ease-of-use and speed for first time users is unmatched to any software product I've ever demonstrated or used. Fast customer support and customization is a strong asset, also. The software speed - either on the desktop or mobile version - is fantastic...excellent experienced, qualified technology partner.
What aspects are problematic or could work better?
Cannot think of any problems - been using versions of this since the early-mid 90s and it's rock solid.
What features/services would you like to see in future versions of this product?
I would like to see enhanced and complete "Leads" and "Orders" components.
What specific problems in your company were solved by this product?
Our sales force finds the recall on documents, interface, and speed of particular advantages, especially Maximizer Mobile when they're on the road. Overall contacts, mapping, and territory management were aided with the implementation of the Mazimizer software package.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Machinery
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Outlook
Why did you decide to change it?
Not as feature-rich
Are you satisfied with the change?
Yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
PRICING & COSTS
What was the cost of implementing this product?
$3000
What is your total annual cost for using this product?
$2000
Did you get any discount for this product? How much?
Yes
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management amazing
5
Task Management very good
4
Contract Management amazing
5
Email Marketing very good
4
Order Management very poor
1
Campaign Management ok
3
Analytics
Reports ok
3
ROI Analytics ok
3
Integrations
API ok
3
Calendar & Contacts Sync amazing
5
Export & Import of Data very good
4
Available Integrations ok
3
Social Network Integration very good
4
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features very good
4
Dashboard amazing
5
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support amazing
5
Customization very good
4
File Management very good
4
Language Support very good
4
Security very good
4
