A media software that functions efficiently paired with above average support.

What are the best aspects of this product?

Client service has been excellent. They're capbable of troubleshooting just about any issue coming their way. Responsiveness has never been short of outstanding. They're always willing to resolve problems regardless. The account rep that was assigned to my organization is a true expert of the platform.

What aspects are problematic or could work better?

I've been utilizing the system for some time now. So expect me to continue learning on how fully utilize the available options. One thing that I find quirky is its formatting program. It's hard trying to get texts modified. Through a Word doc, texts can be modified.

What specific problems in your company were solved by this product?

We started with Meltwater with no more than a few media/press contact lists. Through the consultation made with our accout rep, we can determine which segments can be spotted. We can make new lists that would suit our needs well. We were able to integrate current media lists in the program to add more what was already there. The staff from Meltware set our organization up with a PR template so I can easily make a duplicate every time I want to sent out a PR.

Are you a current user of this product?

Yes