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Meltwater REVIEW

Business Intelligence Software

8 user reviews
USER SATISFACTION 97%
OUR SCORE 8.9

What is Meltwater?

Meltwater is an online platform that provides media intelligence solutions for companies so they can make better, more informed decisions based on the insights it provides in real time. With this platform, they can stay on top of billions of online conversations, extract relevant insights, and use them to strategically drive brand perception for their company that generates results and growth.

Meltwater operates in the belief that business strategy will be increasingly shaped by insights from online data as organizations are looking at the outside more, beyond their internal reporting systems to a world of data that is constantly growing and changing.

Overview of Meltwater Benefits

Meltwater provides real-time monitoring that allows users to track their brand, the competition and relevant news as it happens in real time. There is information on the coverage by location, media exposure over time, those who have been writing more about the brand, and brand sentiment as well. What’s more is that users only get the news that matters to them in the form of daily digests or real-time alerts and all your social search results are consolidated in just one place.

There is also an option for users to build their own dashboards that can effectively measure their success in their marketing strategies. Users can see brand reception, where the brand’s most receptive audiences are located, media coverage tracking, level of return of investment, and performance comparison with the competition. Meltwater also uses an easy drag-and-drop logic or advanced Boolean queries that lets users effectively search or discover possible Brand, product, and executive mentions, influencers, market-related topics and themes, competitors, customers and prospects, and current events. In addition, they gain one-click visibility into the articles contributing to coverage spikes.

Meltwater provides as well for its users the opportunity to build and maintain meaningful relationships, whether connecting on social or distributing releases to targeted influencer lists. There is a unified inbox and automated communication chains and even gain the social media presence and activity of each of the team members for monitoring and efficiency measurement.

Overview of Meltwater Features

  • Unified inbox
  • Influencer search
  • Post scheduling
  • Consolidated search
  • Coverage by location
  • Media exposure measurement
  • Gauge sentiment
  • Competitor comparison
  • One-click visibility
  • Trending themes

Meltwater Position In Our Categories

Position of Meltwater in our main categories:

50

Meltwater is one of the top 50 Business Intelligence Software products

50

Meltwater is one of the top 50
Business Intelligence Software products


If you are considering Meltwater it might also be sensible to investigate other subcategories of Best Business Intelligence Software collected in our database of SaaS software reviews.

It is crucial to realize that almost no service in the Business Intelligence Software category is going to be an ideal solution able to fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few Meltwater reviews first as some solutions can excel only in a really narrow set of applications or be prepared with a very specific type of industry in mind. Others can operate with a goal of being easy and intuitive and as a result lack advanced elements desired by more experienced users. There are also services that support a wide group of users and provide a rich feature set, but that usually comes at a more expensive price of such a service. Be certain that you're aware of your requirements so that you get a service that has all the features you look for.

How Much Does Meltwater Cost?

Meltwater Pricing Plans:

Meltwater offers quote-based enterprise pricing, meaning that the company tailors a special package for each client. Contact them for more information, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Meltwater reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Meltwater. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

169

NEGATIVE SOCIAL MENTIONS

5

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

Meltwater User Reviews


Anonymous Reviewer 1 month ago
Verified
user



Willard 3 months ago
Verified
user



Lamar 6 months ago
Verified
user


What are Meltwater pricing details?

Meltwater Pricing Plans:

Meltwater offers quote-based enterprise pricing, meaning that the company tailors a special package for each client. Contact them for more information, and ask for your quote.

What integrations are available for Meltwater?

No information available.

User reviews


User reviews in total: 8

5
2
0
1
0

Average Rating:

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The most favorable review

Homer

2 months ago


Pros:
Their products are nothing but easy! They're constantly adding functionality to their offering. That's a good thing as that would lead to enhanced results. I like their social channel monitoring and executive alerts. I'm seeing plenty more going in our industry befor taking a chance with Meltwater.

Cons:
It's a bit high in terms of pricing. At times, I feel a bit rushed taking advantage ofthe product's newo offerings. It'd be nice to see products bundled together at a reasonable pricing.

The least favorable review

Anonymous Reviewer

1 month ago


Pros:
Better than Google Alerts, but not by much. Honestly it's overpriced and not worth it.

Cons:
Meltwater is a deceptive company: 1. They don't tell you this, but there is a 60 day cancellation policy, buried in their terms of use, which - by the way - is not included in the contract you sign. The terms of use are linked to, within the contract, but not attached to the contract.2. The terms of use require you to email / write them 60 days prior to the end of your subscription term if you wish to cancel. After 60 days they lock you in for another entire year of overpriced 'service'.3. They send an automated email a week after the 60 day renewal period has begun, "reminding" you that you will be using their service for another year, whether you like it or not. If they were an above-board company, they would send you an auto reminder email a week before they lock you in, letting you know that you are nearing your 60 day window.The fact that this 60 day policy is buried within the terms of use, not present in the contract, and not communicated by the sales people is evidence that Meltwater is an extremely shady company.Stay away from them.

Anonymous Reviewer
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Published 1 month ago
Verified
user
Better than Google Alerts, but not by much. Honestly it's overpriced and not worth it.



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Their products are nothing but easy! They're constantly adding functionality to their offering. That's a good thing as that would lead to enhanced results. I like their...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The tracking software is awesome once it's completely setup. I love acquiring daily and extensive reporting on my very own keywords. We've recently included the...



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Published 5 months ago
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user
I love how we're able to get high quality attention and concentration from our account executive. Even if we're running a small-scale business compared to the other...



What do you think about this review? Great Poor
Published 6 months ago
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user
Each Meltwater aspect has been tremendous. And it came with some worthy standouts. Initially, I like how simple it can be to explore via both search functionality and...



What do you think about this review? Great Poor
Published 6 months ago
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user
Even when utilizing numerous media tracking and database software, Meltware, so far, provides the most pleasant experience. One thing that stood out is it user interface....



What do you think about this review? Great Poor
Published 6 months ago
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user
I can't get enough of its customer support! The Meltwater team that my rep worked with are experts. They've been a big help to us. They usehred in awesome ideas that are...



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Published 7 months ago
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user
Client service has been excellent. They're capbable of troubleshooting just about any issue coming their way. Responsiveness has never been short of outstanding. They're...



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