I’m a senior account exec for a communications firm.

What are the best aspects of this product?

Even when utilizing numerous media tracking and database software, Meltware, so far, provides the most pleasant experience. One thing that stood out is it user interface. It's highly intuitive and crispy clean. Colors seem serene and chart formatting is so sensible. I like how the platform continuously evolves.

What aspects are problematic or could work better?

With all its benefits, Meltwater runs a little slow. It takes a bit of time for pages to load up. There have been scenarios where the program would go on a glitch without getting the newsletter or search saved. Adding content into newsletters appear to be quite clunky. The content section wouldn't load when adding or removing searches.

What specific problems in your company were solved by this product?

One huge benefits with Meltware is its reporting functionaltiy. We can now showcase to clients what we're currently working on. That's through Share of Voice. This allows us to find areas where we can contribute more on. Having the ability to compare where our client's SoV was several months back allows us to make goals/targets. I also helps us make work validations.

Are you a current user of this product?

Yes