What are the best aspects of this product?
Mention happens to be the simplest approach to tracking any indivdual or brand that makes a mention of your brand and/or products. It does a very good job on its own.
What aspects are problematic or could work better?
I dislike the part where Facebook refuses to do any mention tracking. Obviously, that's an issue that needs to be taken up with Facebook. Sadly, Mention can don't anything much.
What specific problems in your company were solved by this product?
Getting to know influencers gives you the chance to reach out to them while boosting the visibility of your brand. They're also great in reacting to any negative feedback.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?