My new set of eyes online.

What are the best aspects of this product?

Running a busy business, I love the ease of use when it comes to mentions. I subscribed to a free account and was able to jumpstart immediately. The UI is direct and clean. The tool did exactly what I wanted it to do. Put these aspects together and you've got a winning combination.

What aspects are problematic or could work better?

I badly miss the icon that lets me identify any unrelated mentions. But not all is lost. There are other options on how you'd want to categorize a mention and how you want to play around with it.

What specific problems in your company were solved by this product?

Mention lets me realize when my business are being mentioned. When one invests time in business promotion, there's nothing else better than see them work. From my personal experience, I'm able to get more mentions compared to Google Alerts. The finding is consistent. I also have the luxury to see which promotion has translated into sales.

Are you a current user of this product?

Yes