User review of mHelpDesk

Dishonest and Disappointing

- by Kira Broussard

What are the best aspects of this product?

Potential. Program could eventually be a good program.

What aspects are problematic or could work better?

Customization options are very limited and overpromised. Customer service and sales are dishonest and appear to be under educated on the product.

What features/services would you like to see in future versions of this product?

It did not work as promised, so i do not have an opinion on what they could do in the future outside of providing what is promised when sold.

What specific problems in your company were solved by this product?

None, it caused major problems and delayed out ability to accomplish our stated goals.

Are you a current user of this product?

Did your company use a different software before this one?

Yes

What software did you use before?

On Contact

Why did you decide to change it?

I didn't we stayed with On Contact that is more stable and does what was promised.

Are you satisfied with the change?

We didn't change

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B