Price

$99

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mHelpDesk REVIEW

Field Service Management Software - FSM

3 user reviews
USER SATISFACTION 93%
OUR SCORE 8.4

What is mHelpDesk?

mHelpDesk is an all-in-one solution for service management that runs smoothly on desktops, smartphones, and tablets. Boasting of a very compact interface, mHelpDesk helps businesses effortlessly handle all their business processes, from first instance of customer contact all they way to settling bills. With mHelpDesk, users can easily track and see status of all opportunities and leads. With better lead and opportunity management, mHelpDesk helps users secure more jobs and turn leads into paying customers at the end of the day. mHelpDesk is a perfect service management partner for the following business types:

  • HVAC
  • Plumbing services
  • Electrical Contractors
  • Lawn Care
  • Carpet Cleaning
  • and many more!

Overview of mHelpDesk Benefits

How does mHelpDesk gives your business the advantage? Simple. This service management platform helps you get your leads and opportunities organized, provide employees with access to customer information using any device, and be on top with essential processes such as stimates, scheduling, jobs, invoicing and so much more.

mHelpDesk also offers an offline mode that allows its customers to continue working when cellular or internet connection is lost. What is more, it has the best Quickbooks integration out of all of its competitors (a 2 way sync rather than a 1 way sync). FInally, their mobile app is unparalleled and the service is hosted on the Amazon EC2 server which ensures speedy and reliable access to your information at all times.

Overview of mHelpDesk Features

  • Field Service CRM
  • Scheduling
  • Quote Management
  • Work Orders
  • Contact Management
  • Billing and Invoicing
  • Field Service Automation
  • SMS (Text messaging)
  • Dispatch and Routing
  • Equipment Tracking

What Problems Will mHelpDesk Solve?

Problem 1: Many field service professionals have to enter their data multiple times onto multiple platforms (Google Calendar, Google Docs, Quickbooks, etc). mHelpDesk eliminates double and triple data entry for them by providing a seamless, all-in-one solution that can send their data over to Quickbooks with the click of a button and take care of all of their field service management needs.

Problem 2: Many service business owners have trouble holding employees accountable for their job duties because they do not have a system that gives them complete oversight and visibility over their employees. With mHelpDesk, this problem is eliminated by features like GPS tracking, work order and invoice management as well as keeping a record of logs and notes.

Awards & Quality Certificates

mHelpDesk Position In Our Categories

Position of mHelpDesk in our main categories:

100

mHelpDesk is one of the top 100 Project Management Software products

100

mHelpDesk is one of the top 100
Project Management Software products


mHelpDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Field Service Management Software - FSM#8
Category:Position:
Field Service Management Software - FSM#8

Each organization has different needs and requires a system that can be personalized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no platform can offer perfect tools off-the-shelf. When you search a software app, first be sure what you require it for. Read some mHelpDesk reviews and ask yourself do you desire basic tools or do you want complex tools? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to help your search. There are plenty of aspects that you need to reflect on and these include your budget, particular business wants, your organization size, integration needs etc. Take your time, use a few free trials, and finally choose the system that provides all that you require to improve your organization competence and productivity.

How Much Does mHelpDesk Cost?

mHelpDesk Pricing Plans:

mHelpDesk offers three product packages that can cater to any business size and budget. Clients can also opt to try the free trial product for a test drive.

Pro – $99 per month

  • 2 Users
  • 50 Jobs
  • No SMS
  • $3 per job after 50
  • $30 per additional user per month

Growth – $249 per month

  • Unlimited Users
  • 250 Jobs
  • 2500 SMS/month
  • $2 per job after 250
  • $0.015 per text message after 2500

Success – $499 per month

  • Unlimited Users
  • Unlimited Jobs
  • 5000 SMS/month
  • $0.015 per text message after 2500

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and mHelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with mHelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

17

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

mHelpDesk User Reviews


Rex 3 months ago
Verified
user



Lela 3 months ago
Verified
user


What are mHelpDesk pricing details?

mHelpDesk Pricing Plans:

mHelpDesk offers three product packages that can cater to any business size and budget. Clients can also opt to try the free trial product for a test drive.

Pro – $99 per month

  • 2 Users
  • 50 Jobs
  • No SMS
  • $3 per job after 50
  • $30 per additional user per month

Growth – $249 per month

  • Unlimited Users
  • 250 Jobs
  • 2500 SMS/month
  • $2 per job after 250
  • $0.015 per text message after 2500

Success – $499 per month

  • Unlimited Users
  • Unlimited Jobs
  • 5000 SMS/month
  • $0.015 per text message after 2500

What integrations are available for mHelpDesk?

mHelpDesk supports integrations with the following business systems and applications:

  • QuickBooks Online
  • Google Apps for Work
  • Google Calendar

User reviews


User reviews in total: 3

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The most favorable review

Rex

3 months ago


Pros:
It is the best field service manager money can buy, I'm telling you. Its user-friendly interface makes us all happy to have the product, and we’re investing significant efforts to implement every update as it comes. Overall, it made our job much more efficient.

Cons:
From this perspective, there is nothing dislikable about Mhelpdesk, or at least nothing they wouldn't change for you. For instance, I minded the comma in the prices at the beginning, but they were kind enough to fix it immediately. I guess responsive customer support is a bonus when using this product.

The least favorable review

Lela

3 months ago


Pros:
Starting up a personal business brought more responsibilities than I expected-all of a sudden, I had to deal with tones of invoices, bills, job tickets, and scheduling, and I felt completely lost doing all of those by hand. MhelpDesk relieved me from stress and made my life so much easier! I'm no longer fighting against mountains of documents, and I'm never late finding the exact file I need at that moment. I am so, so thankful!

Cons:
Without exaggerating, this program is awesome! There isn’t such thing I would criticize about it!

Published 3 months ago
Verified
user
It is the best field service manager money can buy, I'm telling you....



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Published 3 months ago
Verified
user
Starting up a personal business brought more responsibilities than I expected-all of a sudden, I had to deal with tones of invoices, bills, job tickets, and scheduling,...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the...



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