Much Cheaper Options Available

What are the best aspects of this product?

The program offered a lot of services.
Geomapping was offered.

What aspects are problematic or could work better?

Pricing is was not made clear.
Other programs offer the services for much cheaper.

What specific problems in your company were solved by this product?

I was given a quote from mHelpDesk two years ago and decided to give them a try recently. I understand that pricing increases over the years but when I got my first monthly bill it was significantly more than the quote I received. I was fine with this price because, as I said, I realize that prices increase a bit over the years. Then I got the second monthly bill and it was almost 300% more than the original quote I was given and double the first month's bill. I called mHelpDesk and they informed me that the first month's payment was 50% as a promotion and the second month's bill is what I would be charged on a monthly basis. This was not made clear to me at all! Then when I told them I wanted to cancel because the bill was far more than I wanted to pay, they said that they do not give refunds! I didn't even use the service the second month and the payment was comparable to a car payment! I definitely do not recommend this company. Go with Jobber - they are much cheaper and offer the same services that mHelpDesk does. Jobber is also a lot more user friendly.

Are you a current user of this product?

No