- Home Field Service Management Software - FSM mHelpDesk Works Appllication . Worst Experience
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User review
of mHelpDesk
Works Appllication . Worst Experience
-
by James Brewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
None. Worst user experience. System behaves differently in every different scenarios . Slow as hell . Import / Export functionality is just bad so goody bye to your old data.
What aspects are problematic or could work better?
System behaves differently in every different scenarios Please keep conssistance on how records are created. If Contact details are filled in when creating a new customer it auto creates a new records in Contact Tab . But it leaving the contact details blank , save the customer and then edit it. It does not create a new records in Contact tab of the customer.
What features/services would you like to see in future versions of this product?
Not coming back here
What specific problems in your company were solved by this product?
None
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Accounting
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
PRICING & COSTS
What was the cost of implementing this product?
Lot of man hours where wasted in learning it. And inconsistance of data was observed a lot
