You may not need it, but your stressed mind does.

What are the best aspects of this product?

I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the managers, who spent hours entering each separately, and sent them to the accountants who had to transfer the data to QuickBooks. Painful, doesn't it sound so? The hassle is not far in the past, and time is no longer an issue. It is easy to do your job when you know where every of your files is.

What aspects are problematic or could work better?

So far, my experience has been nothing but wonderful. There is no problem I could think of.

What specific problems in your company were solved by this product?

We've streamlined data entry to the extent of focusing on more important tasks, and that was what we originally wanted. We are absolutely satisfied!

Are you a current user of this product?

Yes