A review of Microsoft Dynamics CRM

What are the best aspects of this product?

It is mainly a collaboration app that does an awesome job for extracting Excel functions, updating bulk reports, and it is well-integrated with Outlook. Very compact and easy to use. It is working much better than our previous software, even if we're just starting to deploy it. Our current goals are to integrate it with other social systems (Dynamic Pivot tables, Yammer, etc). So far, we got to love the intuitive interface and the clean process it provides.

What aspects are problematic or could work better?

We thought that, unlike classic CRM, this app would be a solution for shorter loading times, and will have more editable grids to reduce clicks. Those are the only things that the system needs to be perfect, this way it is simply running short of user confidence.

What specific problems in your company were solved by this product?

Shorter cycle time, easy and accurate forecasting, sales across all business lines. We also managed to improve communication between departments, and to monitor customer behavior. Currently, we are waiting for contract management to make even more use of this valuable system.

Are you a current user of this product?

Yes