Price

$15

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Microsoft Dynamics CRM REVIEW

CRM Software

19 user reviews
USER SATISFACTION 98%
OUR SCORE 9.2

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a customer relationship management (CRM) platform created to ptovide companies with tools to market smarter, sell effectively and productively, and care everywhere. The solution offers a variety of features including social insights, business intelligence, and productivity with One Microsoft solutions. Clients can choose how Microsoft Dynamics CRM is deployed in a way that fits their business: in the cloud, on-premises, or with a hybrid combination.

Overview of Microsoft Dynamics CRM Benefits

  • Users can still access the system even when offline.
  • Tight integration with Microsoft products.
  • Multiple dashboards.
  • Integrated marketing and automation tools.
  • Vast integration with third-party apps and systems.

Overview of Microsoft Dynamics CRM Features

  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals
  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Offline and mobile device access
  • Sales literature management
  • Sales pipeline and competitor analysiss
  • Quick access to products, pricing, and quotes
  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledge-base management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics

Microsoft Dynamics CRM Position In Our Categories

Position of Microsoft Dynamics CRM in our main categories:

20

Microsoft Dynamics CRM is one of the top 20 CRM Software products

20

Microsoft Dynamics CRM is one of the top 20
CRM Software products


If you are interested in Microsoft Dynamics CRM it may also be a good idea to examine other subcategories of Best CRM Software collected in our database of B2B software reviews.Online CRM Software, Social CRM Software, Feedback & Reviews Management Software

It is important to keep in mind that hardly any app in the CRM Software category is going to be a perfect solution able to match all the goals of various company types, sizes and industries. It may be a good idea to read a few Microsoft Dynamics CRM reviews first as some solutions may dominate just in a very narrow set of applications or be prepared with a really specific industry in mind. Others may operate with an intention of being simple and intuitive and as a result lack complex functionalities welcomed by more experienced users. There are also solutions that cater to a wide group of users and give you a rich feature toolbox, however this usually comes at a higher price of such a solution. Be certain that you're aware of your requirements so that you buy a solution that offers all the elements you look for.

How Much Does Microsoft Dynamics CRM Cost?

Microsoft Dynamics CRM Pricing Plans:

Microsoft Dynamics CRM Online is offered at four different license levels:

Professional License – $65

Professional License Use Rights:

  • Access through web browser, Outlook, and mobile apps
  • Administer your CRM organization
  • Create and manage personal dashboards and charts
  • Create and manage system dashboards, charts, workflows, and dialogs
  • Create marketing lists and campaigns
  • Customer service automation
  • Customize your organization
  • Manage activities
  • Read and write contacts, opportunities, leads, accounts, and cases
  • Read and write custom application data
  • Sales force automation
  • Social analysis
  • Social listening
  • View activity feeds

Basic License – $30

Basic License Use Rights:

The Basic License is a stripped down version of the Professional license that is intended for entry-level business analysts and CRM users.

  • Access through web browser, Outlook, and mobile apps
  • Create and manage personal dashboards and charts
  • Manage activities
  • Read and write contacts, leads, accounts, and cases
  • Read and write custom application data
  • View activity feeds

Essential License – $15/user/month

For $15 per user, per month, the Essential license offers lightweight access to custom applications built on the xRM framework of Dynamics CRM.

  • Manage activities
  • Provide access to custom applications built on the Microsoft Dynamics CRM platform
  • Read and write custom application data
  • View activity feeds

Enterprise License – $200/user/month

Enterprise License Use Rights:

All of the rights of the Professional License, plus:

  • Brand management
  • Collaborative case management
  • Enhanced knowledgebase management
  • Integrated Web chat
  • Marketing Return on Investment (ROI)
  • Microsoft Dynamics Marketing
  • Social care
  • Unified Service Desk

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Microsoft Dynamics CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Microsoft Dynamics CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

237

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Android
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Microsoft Dynamics CRM User Reviews

What are Microsoft Dynamics CRM pricing details?

Microsoft Dynamics CRM Pricing Plans:

Microsoft Dynamics CRM Online is offered at four different license levels:

Professional License – $65

Professional License Use Rights:

  • Access through web browser, Outlook, and mobile apps
  • Administer your CRM organization
  • Create and manage personal dashboards and charts
  • Create and manage system dashboards, charts, workflows, and dialogs
  • Create marketing lists and campaigns
  • Customer service automation
  • Customize your organization
  • Manage activities
  • Read and write contacts, opportunities, leads, accounts, and cases
  • Read and write custom application data
  • Sales force automation
  • Social analysis
  • Social listening
  • View activity feeds

Basic License – $30

Basic License Use Rights:

The Basic License is a stripped down version of the Professional license that is intended for entry-level business analysts and CRM users.

  • Access through web browser, Outlook, and mobile apps
  • Create and manage personal dashboards and charts
  • Manage activities
  • Read and write contacts, leads, accounts, and cases
  • Read and write custom application data
  • View activity feeds

Essential License – $15/user/month

For $15 per user, per month, the Essential license offers lightweight access to custom applications built on the xRM framework of Dynamics CRM.

  • Manage activities
  • Provide access to custom applications built on the Microsoft Dynamics CRM platform
  • Read and write custom application data
  • View activity feeds

Enterprise License – $200/user/month

Enterprise License Use Rights:

All of the rights of the Professional License, plus:

  • Brand management
  • Collaborative case management
  • Enhanced knowledgebase management
  • Integrated Web chat
  • Marketing Return on Investment (ROI)
  • Microsoft Dynamics Marketing
  • Social care
  • Unified Service Desk

What integrations are available for Microsoft Dynamics CRM?

  • QuickBooks
  • Intuit
  • Zendesk
  • Yammer
  • Xpenditure
  • Vivocha
  • Sitecore
  • Salesfusion
  • Percolate
  • Parature
  • WhosOn
  • Magnetic North
  • Paradiso LMS
  • LiveOps
  • KeyedIn Projects
  • HubSpot
  • Higher Logic
  • GreenRope
  • InGenius
  • FieldOne
  • Esker
  • SignLive
  • eTrigue
  • DiscoverOrg
  • Customer Thermometer
  • Constant Contact
  • ConnectLeader TeamDialer
  • CloudAgent
  • Cincom CPQ
  • LiveChat
  • Vocalcom Contact Center Software
  • SimplyCast
  • Capture
  • Social Campaigns
  • CloudCall Click
  • Interactive Intelligence CaaS
  • Gluu.biz
  • Azalead
  • AnytimeConnect
  • ConnectAndSekk
  • Ameyo
  • Astea Alliance
  • Allbound
  • Adobe Marketing Cloud
  • Act-On
  • Five9

User reviews


User reviews in total: 19

7
10
1
0
1

Average Rating:

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The most favorable review

Jessica

2 months ago


Pros:
I like that there are lot of things you can do with this software Microsoft Dynamic. We are using it for managing customer and product information. In addition, it allows us to synch customer data and to keep track of the behavior of our traffic on the website. The product is really helpful especially the UI, it is easily customizable. I like that I can keep track of all data we need to better run our company starting from demographic info, product info to customer purchasing patterns.

Cons:
They could make the UI more intuitive. Also, we needed to upgrade our site entirely so we could “talk” our website and Dynamics.

The least favorable review

Anonymous Reviewer

11 months ago


Pros:
There's no real positive feature of Dynamics except that it's comprehensive. But it does everything painfully though. The problem with a lot of reviews is that they only get the first impression of the software and they don't have the time to truely use the software on a daily basis with real data and customers. The company I work for has been using Microsoft Dynamics for around a year and it has been a complete nightmare since day one. As a result I strongly recommend companies not use Microsoft Dynamics.

Cons:
Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data. Worst of all their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product.Microsoft has shown little interest in resolving our technical issues we have had with our very stock standard and most up to date cloud version of Microsoft Dynamics. The interface is complex and clunky and when performing actions and tasks it's like playing a slot machine you don't know if you're going to get lucky and it will work or whether you will encounter a completely unintelligible error message.There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud.You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company if currently assessing alternative CRM's.

Published 2 months ago
Verified
user
I like that there are lot of things you can do with this software Microsoft Dynamic. We are using it for managing customer and product information. In addition, it allows...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
As a current user of Microsoft Office Ribbon, I find the interface familiar and easy to navigate. The system does untie hands to do your own customization, as for...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Easy and friendly customization for non-techies to tailor work according to their needs and wishes. As a real estate administrator, I customize excellent acquisition...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
MD 365 CRM allows me to set tasks and open cases within Citrix environment, to have everything at my fingertips and to organize my whole work. I’m able to open calendar...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
At first sight, the program seems and feels pleasant, and most of the people would not expect its functionality to blow minds. But the program has everything it needs,...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
There is great navigation and integration with Microsoft Outlook. We successfully integrated the Office 365 and Outlook. It provides me with valuable reports and it...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
This is easy to use and easy to learn platform and it can be used by almost everyone. Lot of our team members do not have some special tech skills but after some...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I really like this new version of Microsoft Dynamic, the updated mobile client is way richer and it meets all our company’s needs. We are satisfied with the Excel...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
A rare combination of effortless customization and functionality, indeed. Builds great reports, and monitors all contacts, activities and accounts to give a better...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
There are many things to like about Microsoft Dynamics CRM: Importing leads is almost effortless, organizing accounts and contacts is accurate, and source campaigns are...



What do you think about this review? Great Poor

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