Price

$15

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Microsoft Dynamics CRM REVIEW

CRM Software

19 user reviews
USER SATISFACTION 98%
OUR SCORE 9.2

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a customer relationship management (CRM) platform created to ptovide companies with tools to market smarter, sell effectively and productively, and care everywhere. The solution offers a variety of features including social insights, business intelligence, and productivity with One Microsoft solutions. Clients can choose how Microsoft Dynamics CRM is deployed in a way that fits their business: in the cloud, on-premises, or with a hybrid combination.

Overview of Microsoft Dynamics CRM Benefits

  • Users can still access the system even when offline.
  • Tight integration with Microsoft products.
  • Multiple dashboards.
  • Integrated marketing and automation tools.
  • Vast integration with third-party apps and systems.

Overview of Microsoft Dynamics CRM Features

  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals
  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Offline and mobile device access
  • Sales literature management
  • Sales pipeline and competitor analysiss
  • Quick access to products, pricing, and quotes
  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledge-base management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics

Microsoft Dynamics CRM Position In Our Categories

Position of Microsoft Dynamics CRM in our main categories:

20

Microsoft Dynamics CRM is one of the top 20 CRM Software products

20

Microsoft Dynamics CRM is one of the top 20
CRM Software products


If you are interested in Microsoft Dynamics CRM it might also be beneficial to investigate other subcategories of Best CRM Software listed in our base of B2B software reviews.Customer Service Software, Social CRM Software, Feedback & Reviews Management Software

Companies have diverse wants and requirements and no software application can be just right in such a situation. It is useless to try to find a perfect off-the-shelf software app that fulfills all your business requirements. The smart thing to do would be to customize the application for your special requirements, staff member skill levels, budget, and other factors. For these reasons, do not hurry and pay for well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your unique needs. Do your groundwork, look into each short-listed platform in detail, read a few Microsoft Dynamics CRM reviews, speak to the vendor for explanations, and finally settle for the app that offers what you require.

How Much Does Microsoft Dynamics CRM Cost?

Microsoft Dynamics CRM Pricing Plans:

Microsoft Dynamics CRM Online is offered at four different license levels:

Professional License – $65

Professional License Use Rights:

  • Access through web browser, Outlook, and mobile apps
  • Administer your CRM organization
  • Create and manage personal dashboards and charts
  • Create and manage system dashboards, charts, workflows, and dialogs
  • Create marketing lists and campaigns
  • Customer service automation
  • Customize your organization
  • Manage activities
  • Read and write contacts, opportunities, leads, accounts, and cases
  • Read and write custom application data
  • Sales force automation
  • Social analysis
  • Social listening
  • View activity feeds

Basic License – $30

Basic License Use Rights:

The Basic License is a stripped down version of the Professional license that is intended for entry-level business analysts and CRM users.

  • Access through web browser, Outlook, and mobile apps
  • Create and manage personal dashboards and charts
  • Manage activities
  • Read and write contacts, leads, accounts, and cases
  • Read and write custom application data
  • View activity feeds

Essential License – $15/user/month

For $15 per user, per month, the Essential license offers lightweight access to custom applications built on the xRM framework of Dynamics CRM.

  • Manage activities
  • Provide access to custom applications built on the Microsoft Dynamics CRM platform
  • Read and write custom application data
  • View activity feeds

Enterprise License – $200/user/month

Enterprise License Use Rights:

All of the rights of the Professional License, plus:

  • Brand management
  • Collaborative case management
  • Enhanced knowledgebase management
  • Integrated Web chat
  • Marketing Return on Investment (ROI)
  • Microsoft Dynamics Marketing
  • Social care
  • Unified Service Desk

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Microsoft Dynamics CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Microsoft Dynamics CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

237

NEGATIVE SOCIAL MENTIONS

4

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Technical details

Devices Supported
  • Windows
  • Android
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Microsoft Dynamics CRM pricing details?

Microsoft Dynamics CRM Pricing Plans:

Microsoft Dynamics CRM Online is offered at four different license levels:

Professional License – $65

Professional License Use Rights:

  • Access through web browser, Outlook, and mobile apps
  • Administer your CRM organization
  • Create and manage personal dashboards and charts
  • Create and manage system dashboards, charts, workflows, and dialogs
  • Create marketing lists and campaigns
  • Customer service automation
  • Customize your organization
  • Manage activities
  • Read and write contacts, opportunities, leads, accounts, and cases
  • Read and write custom application data
  • Sales force automation
  • Social analysis
  • Social listening
  • View activity feeds

Basic License – $30

Basic License Use Rights:

The Basic License is a stripped down version of the Professional license that is intended for entry-level business analysts and CRM users.

  • Access through web browser, Outlook, and mobile apps
  • Create and manage personal dashboards and charts
  • Manage activities
  • Read and write contacts, leads, accounts, and cases
  • Read and write custom application data
  • View activity feeds

Essential License – $15/user/month

For $15 per user, per month, the Essential license offers lightweight access to custom applications built on the xRM framework of Dynamics CRM.

  • Manage activities
  • Provide access to custom applications built on the Microsoft Dynamics CRM platform
  • Read and write custom application data
  • View activity feeds

Enterprise License – $200/user/month

Enterprise License Use Rights:

All of the rights of the Professional License, plus:

  • Brand management
  • Collaborative case management
  • Enhanced knowledgebase management
  • Integrated Web chat
  • Marketing Return on Investment (ROI)
  • Microsoft Dynamics Marketing
  • Social care
  • Unified Service Desk

What integrations are available for Microsoft Dynamics CRM?

  • QuickBooks
  • Intuit
  • Zendesk
  • Yammer
  • Xpenditure
  • Vivocha
  • Sitecore
  • Salesfusion
  • Percolate
  • Parature
  • WhosOn
  • Magnetic North
  • Paradiso LMS
  • LiveOps
  • KeyedIn Projects
  • HubSpot
  • Higher Logic
  • GreenRope
  • InGenius
  • FieldOne
  • Esker
  • SignLive
  • eTrigue
  • DiscoverOrg
  • Customer Thermometer
  • Constant Contact
  • ConnectLeader TeamDialer
  • CloudAgent
  • Cincom CPQ
  • LiveChat
  • Vocalcom Contact Center Software
  • SimplyCast
  • Capture
  • Social Campaigns
  • CloudCall Click
  • Interactive Intelligence CaaS
  • Gluu.biz
  • Azalead
  • AnytimeConnect
  • ConnectAndSekk
  • Ameyo
  • Astea Alliance
  • Allbound
  • Adobe Marketing Cloud
  • Act-On
  • Five9

User reviews


User reviews in total: 19

7
10
1
0
1

Average Rating:

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The most favorable review

Simon T.

2 months ago


Pros:
There is great navigation and integration with Microsoft Outlook. We successfully integrated the Office 365 and Outlook. It provides me with valuable reports and it allows me to create custom queries. The export feature to Excel is great and helpful. I’m using this feature on a weekly basis for pulling internal reports. We have an ability to track traffic and views on our website, we get customer record and information of their email and web pages that they have visited.

Cons:
We haven’t experienced any kind of issue with Microsoft Dynamic.

The least favorable review

Anonymous Reviewer

9 months ago


Pros:
There's no real positive feature of Dynamics except that it's comprehensive. But it does everything painfully though. The problem with a lot of reviews is that they only get the first impression of the software and they don't have the time to truely use the software on a daily basis with real data and customers. The company I work for has been using Microsoft Dynamics for around a year and it has been a complete nightmare since day one. As a result I strongly recommend companies not use Microsoft Dynamics.

Cons:
Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data. Worst of all their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product.Microsoft has shown little interest in resolving our technical issues we have had with our very stock standard and most up to date cloud version of Microsoft Dynamics. The interface is complex and clunky and when performing actions and tasks it's like playing a slot machine you don't know if you're going to get lucky and it will work or whether you will encounter a completely unintelligible error message.There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud.You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company if currently assessing alternative CRM's.

Published 2 months ago
Verified
user
There is great navigation and integration with Microsoft Outlook. We successfully integrated the Office 365 and Outlook. It provides me with valuable reports and it...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I really like this new version of Microsoft Dynamic, the updated mobile client is way richer and it meets all our company’s needs. We are satisfied with the Excel...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
This is easy to use and easy to learn platform and it can be used by almost everyone. Lot of our team members do not have some special tech skills but after some...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I have to say that thanks to this software the workflows are even more powerful than they used to be. CRM offers great set of features like Project management, Portals...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
MD 365 CRM allows me to set tasks and open cases within Citrix environment, to have everything at my fingertips and to organize my whole work. I’m able to open calendar...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like the simplicity of the product especially when it comes to edit lists by using its editable grids, there is no need to export data and saving it on desktop in order...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
MD CRM tool provides great integration with Outlook. The cloud-based version is full packed and there is no need to hire an IT expert because everything is handled...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like that Microsoft Dynamics allows me to create specific activities so I can assign them to other employees and this makes my work even more organized. I can create...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like that there are lot of things you can do with this software Microsoft Dynamic. We are using it for managing customer and product information. In addition, it allows...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
At first sight, the program seems and feels pleasant, and most of the people would not expect its functionality to blow minds. But the program has everything it needs,...



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