Our company regrets using Microsoft Dynamics and I advise companies not to use it.

What are the best aspects of this product?

There's no real positive feature of Dynamics except that it's comprehensive. But it does everything painfully though. The problem with a lot of reviews is that they only get the first impression of the software and they don't have the time to truely use the software on a daily basis with real data and customers. The company I work for has been using Microsoft Dynamics for around a year and it has been a complete nightmare since day one. As a result I strongly recommend companies not use Microsoft Dynamics.

What aspects are problematic or could work better?

Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data. Worst of all their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product.

Microsoft has shown little interest in resolving our technical issues we have had with our very stock standard and most up to date cloud version of Microsoft Dynamics. The interface is complex and clunky and when performing actions and tasks it's like playing a slot machine you don't know if you're going to get lucky and it will work or whether you will encounter a completely unintelligible error message.

There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud.

You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company if currently assessing alternative CRM's.

What features/services would you like to see in future versions of this product?

Fixing of bugs and a complete re-write of the software

What specific problems in your company were solved by this product?

Microsoft Dynamics has only created problems for our business.

Are you a current user of this product?

Yes