If you are already familiar with Microsoft Office then you won’t have trouble using this one

What are the best aspects of this product?

I like the simplicity of the product especially when it comes to edit lists by using its editable grids, there is no need to export data and saving it on desktop in order to create bulk edits or even pivot tables. There is great integration with SharePoint and OneDrive.

What aspects are problematic or could work better?

I have experienced that the setup of the software can take longer than expected, and what I mean by that is the fact that this tool forces you to strip things down to what you need unlike other software that start simple and allow you to add on functionality.

What specific problems in your company were solved by this product?

Microsoft Dynamic CRM helps us to manage our client tickets and sales opportunities, to customize our processes and even to built-in them step by step. We are able to connect the system to our accounting system/email and docs management systems.

Are you a current user of this product?

Yes