One of the best marketing and sales solution

What are the best aspects of this product?

I have to say that thanks to this software the workflows are even more powerful than they used to be. CRM offers great set of features like Project management, Portals and others that are great for end-customer especially when they get integrated modules into the apps. Our developers are very satisfied with the simplicity of customization and configuration. The Auto record creation allows creation of any type of records.

What aspects are problematic or could work better?

In my opinion, they could improve the Outlook connector and I don’t like that they constantly change the UI. The new navigation is not intuitive for newbies. In addition, HTML editors and file uploading features need some work. Also, I don’t have great experience with this tool and Gmail. Furthermore, they could include even more features to Social Panel so the developers can modify and work easier.

What specific problems in your company were solved by this product?

An ability to record all conversations with its record feature helps us to track client’s history. Also, the Automation of emails and process notifications are extremely helpful for our management department.

Are you a current user of this product?

Yes