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User review
of Microsoft Dynamics 365
Reliable and complete sales management CRM that takes care of overall business
-
by Dinesh Srinivasan
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
inexpensive, easy to explore and learn, simple to use
Well-coordinated with other Microsoft apps and items
It allows teams to collaborate and share leads, opportunities and other communication at ease
Provides the highest level of integration and customization with third party applications
The power platform with Power apps, BI, MS Flow etc offers manageable utilities for any business
What aspects are problematic or could work better?
It requires proper training for new users to understand its functions.
What features/services would you like to see in future versions of this product?
bit slow while executing large queries it needs to improve.
What specific problems in your company were solved by this product?
It looked intimidating at first but as you learn the modules, functions, and tools; you get more comfortable.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
1000$
What is your total annual cost for using this product?
1000$
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
10%
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management amazing
5
Contract Management ok
3
Pricing Management very good
4
Email Marketing very good
4
Order Management ok
3
Campaign Management very good
4
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API amazing
5
Calendar & Contacts Sync very good
4
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration very good
4
Customer Service
Call Center Tools amazing
5
Issue Tracking ok
3
Support Portal very good
4
Knowledge Base Management ok
3
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance ok
3
Access & Role Management ok
3
Mobile Support ok
3
Customization ok
3
File Management ok
3
Language Support very good
4
Security very good
4
