We are very satisfied with Microsoft Dynamic CRM tool

What are the best aspects of this product?

There is great navigation and integration with Microsoft Outlook. We successfully integrated the Office 365 and Outlook. It provides me with valuable reports and it allows me to create custom queries. The export feature to Excel is great and helpful. I’m using this feature on a weekly basis for pulling internal reports. We have an ability to track traffic and views on our website, we get customer record and information of their email and web pages that they have visited.

What aspects are problematic or could work better?

We haven’t experienced any kind of issue with Microsoft Dynamic.

What specific problems in your company were solved by this product?

We successfully integrated this software with ClickDimensions for email marketing purposes and marketing automation. They work great and they helps us to keep track of web traffic and page views, the reports we get are far more detailed than Google Analytics’.

Are you a current user of this product?

Yes