- Home Call Center Software MightyCall So many positives: Customer Service A+++
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User review
of MightyCall
So many positives: Customer Service A+++
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
1. On demand (during working hours) customer service. EXCELLENT. No w need to call an 800 # and verify account which always takes forever.
2. The BEST priced out there for the services you get.
3. You own your dialer, and can use it on ANY device where you sign in to your account.
(side note: I was with phone.com and it was a huge rip off as you had to buy a license for each device. Horrible customer service there too I need to add. Mighty Call ranks much better than phone.com and I should know since I was with them six solid years)
What aspects are problematic or could work better?
So far I don't have complaints.
What features/services would you like to see in future versions of this product?
I hope they keep this exactly the way it is for those of us who don't like a lot of "improvements" which usually are very painful for the type of consumer I am. So if they do make upgrades, i hope they give the ability to opt out as I like Mighty Call just the way it is.
What specific problems in your company were solved by this product?
Since I work remotely, I need another phone system autonomous from my residence in order to maintain a professional business presence. Mighty Call does just that!
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
phone.com
Why did you decide to change it?
phone.com made so many changes I didn't recongize them anymore. I had tremendous technical issues; I even upgraded my own computer to Windows 10 just to stay with Phone.com [which did NOT fix the many tech issues I was having]. When you've been with a company for six solid years, it's not easy walking away from all that data storage. This is the only reason I didn't leave phone.com sooner, but if only I did.....Mighty Call hands down is better than phone.com in so many ways. To be blunt, I've saved $80 in four short months and do not have to buy a license for each device I want to make calls on.
Are you satisfied with the change?
Absolutely, unequivocal, positively speaking, a resounding YES!!
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
under $20
What is your total annual cost for using this product?
$240
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
sign up free trial and three additional months at a discount.
